Implementation Engineer

We are looking for a motivated, energetic, and focused Implementation Engineer to be the technical face of Forter to our customers. You will be responsible for managing the client onboarding process, answering all technical questions arising pre- and post-sale, and guiding them through their integration journey in a proactive fashion.

You will work in conjunction with our R&D, Sales, Solutions Consulting, Customer Success, and Product Management / Analytics teams as a technical advisor for our solutions, ensuring that Forter consistently delivers superior service and support to existing and prospective customers.

This role is based in London.

What you’ll be doing:

• Build integration project plans with merchants to Forter’s software, driving the plan to completion, and evaluating success throughout

• Manage all aspects of integration projects, including coordinating with Forter engineering, product, and analytics resources in Tel Aviv as well as merchant resources in accordance with project management best practices

• Become an expert on Forter’s technical integration technologies, such as API operations, JavaScript, and JSON concepts, as well as other web and database technology

• Maintain and update shared project plans and ensure project reporting is consistently delivered to internal and external project stakeholders

• Support the sales and customer success departments by developing a deep understanding and working knowledge of Forter’s service, Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

• 3-5 years of previous technical integrations experience

• 5 years of client facing and or consultative experience

• Experience working directly with enterprise clients

• Solid understanding of API integrations

• Experience with JavaScript, JSON concepts, and other web and database technology

• Previous experience in the payments and/or fraud space is a plus

• Additional European language skills are beneficial, though not essential

• Competitive salary and bonus plan

• Restricted Stock Units (RSU’s)

• Private health insurance, including vision and dental coverage

• Generous PTO policy

• Half day Fridays, every Friday