At a Glance
- Tasks: Engage with residents, resolve issues, and support community initiatives.
- Company: Join a supportive team at Fortem, focused on your growth.
- Benefits: Earn while you learn with covered apprenticeship costs and a £4,000 car allowance.
- Other info: Be part of a friendly team and enjoy 25 days annual leave.
- Why this job: Kickstart your career with hands-on experience and a clear path to permanent employment.
- Qualifications: Good communication and organisational skills; IT skills are a plus.
The predicted salary is between 16875 - 20625 £ per year.
We are delighted to confirm that we are looking for an Apprentice Customer Liaison Officer to join our West Kent/Lincolnshire Housing Partnership contract, working primarily in Grimsby with some travel expected over to Boston. Joining an established apprenticeship scheme, we will provide a clear plan around your development that will support you to succeed to your full potential. The apprenticeship college course will commence shortly after your induction.
Our apprenticeship programme offers a fantastic opportunity to gain an industry recognised qualification as well as paid employment so you can earn while you learn. You will attend college on a day or block release basis and put your acquired knowledge and skills into practice on the job whilst working with your mentor. On completion of your apprenticeship, you will be supported to progress into a permanent role within the team to continue your career and development journey. We are looking to recruit driven and committed Apprentices who will be the future of our business for years to come.
Duties & Responsibilities
- Support resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
- You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work.
- You will be working within a friendly, established and supportive team.
What You Will Need
- Take ownership for your own development.
- Display good communication skills.
- Have functional IT skills.
- Good organisational skills.
- Great customer care approach.
- Work independently and as part of a team.
Benefits
- All fees and examination costs associated with your apprenticeship course will be fully covered by Fortem.
- £4,000 car allowance.
- Eligibility to bonus scheme.
- 25 days annual leave +.
Apprentice Customer Liaison Officer in London employer: Fortem
Amplius Housing is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, generous leave policies, and a commitment to career progression through extensive training opportunities, we ensure our team members thrive in their roles. Our focus on social housing means that your work directly contributes to improving the lives of residents across Northamptonshire, making every day meaningful and rewarding.
