At a Glance
- Tasks: Engage with residents and communities, ensuring smooth communication and project delivery.
- Company: Fortem, a leader in housing partnership projects with a strong team culture.
- Benefits: Permanent role with competitive salary and opportunities for travel.
- Other info: Flexible working locations in Grimsby or Boston with a supportive team environment.
- Why this job: Make a real difference in local communities while developing your professional skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Boston operations. This is a permanent role with travel across Grimsby and Boston. The core working hours are Monday to Friday 8am-4:30pm. This role can be based in Grimsby or Boston.
The Customer We are proud to advertise this will be working on the Lincolnshire Housing Partnership (LHP) contract to deliver planned and retrofit works. The programme is being delivered by a strong team of directly employed project and site management, skilled trades, customer liaison officers, commercial staff and a local supply chain for work packages.
Duties and Responsibilities
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Customer Liaison Officer in Lincolnshire employer: Fortem
At Fortem, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to thrive. As a Customer Liaison Officer in our Boston operations, you will benefit from a permanent role with a clear path for professional growth, while enjoying the flexibility of working across Grimsby and Boston. Our commitment to community engagement and collaboration ensures that you will play a vital role in making a positive impact on local residents, all within a dynamic team environment that values your contributions.
