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For Companies At a Glance
- Tasks: Coordinate schedules for tradespeople and ensure smooth operations.
- Company: Join Fortem, a leader in social housing solutions.
- Benefits: Enjoy 25 days leave, competitive salary, and health perks.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We have a great opportunity for a Planner to join our team based in Hitchin. This is a 5 month fixed term contract (up until the end of June). The core working hours are Monday to Friday 8:00am-4:30pm.
As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills.
You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks.
Duties and Responsibilities
- Allocate work to trades people within given time scales
- Resource work efficiently by being aware of tradespeople's availability and knowing where they are at all times
- Promote and maximise 1st time fix
- Monitor and report service delivery issues to senior service controller
- Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
- Produce client reports
- Manage appointments and an appointment system
What You Will Need
Essential criteria:
- Previous experience in a customer facing role
- Ability to work well under pressure
- Ability to engage people and build strong working relationships with trades, colleagues, clients and managers
Desirable criteria:
- Previous experience working in a Planning, Customer Service or Call Centre role
- Experience in social housing repairs and maintenance
Benefits
Planner benefits include:
- Competitive salary based on experience with profit related bonus
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts
Who We Are
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home.
Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. Fortem delivers a range of internal and external property repairs on a 24/7 basis, refurbishes vacant properties back to lettings standards, provides statutory compliance services including gas, electrical and fire safety as well as installing a wide variety of home improvements such as Kitchens, Bathrooms, Roofs and Windows and energy efficiency measures through retrofit programmes.
Fortem are a Willmott Dixon Group Company. As such, they benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, they maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Planner in Hitchin employer: Fortem
Contact Detail:
Fortem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Hitchin
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your customer service and organisational skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing applications directly from candidates who are genuinely interested in joining our team!
We think you need these skills to ace Planner in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planner role. Highlight your customer service and organisational skills, as these are key for us. Use specific examples from your past experiences that show how you've successfully managed schedules or coordinated tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background fits with our needs. Be sure to mention your experience in customer-facing roles and any relevant planning experience you have.
Showcase Your Problem-Solving Skills: As a Planner, you'll need to think on your feet. In your application, share examples of how you've handled challenges in previous roles. This will help us see your ability to work under pressure and manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Fortem
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key duties like scheduling, resource management, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Planner, organisation is key. Prepare examples from your past experiences where you've successfully managed schedules or coordinated tasks under pressure. Highlight how you prioritised work and ensured smooth operations, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Since the role involves interacting with tradespeople and clients, be ready to discuss your customer service experience. Share specific instances where you resolved issues or built strong relationships, showcasing your ability to engage effectively with different stakeholders.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced in the role, or the company culture at Fortem. This not only shows your interest but also helps you gauge if the company is the right fit for you.
