The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Grimsby operations. This is a permanent role with travel across Grimsby and Boston. The core working hours are Monday to Friday 8am-4:30pm. The Customer We are in Partnership with Lincolnshire Housing Partnership (LHP) delivering capital elemental replacement and SHF works. The programme is being delivered by a strong team of directly employed project and site management, skilled trades, customer liaison officers, commercial staff and a local supply chain for work packages. Duties and Reponsibilties Customer Liaison Officer duties and responsibilities include:
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria:
- Previous experience of working in a customer facing role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence Desirable criteria: * Experience of working within the Social Housing sector * Experience of working as a CLO/TLO previously (not essential). Benefits Customer Liaison Officer benefits:
- Competitive salary with discretionary profit related bonus
- Motor Expenditure Allowance (£4,000) or company car
- Option to opt into the salary sacrifice car lease
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity l...
Customer Liaison Officer in Grimsby employer: Fortem
Amplius Housing is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, generous leave policies, and a commitment to career progression through extensive training opportunities, we ensure our team members thrive in their roles. Our focus on social housing means that your work directly contributes to improving the lives of residents across Northamptonshire, making every day meaningful and rewarding.
