The Role
Due to our continued success here at Fortem, we are excited to announce an opportunity for a Customer Liaison Officer to become a pivotal part of our North West operations.
Based out of our Chester, you will be travelling aross the the Chester and Stoke area's.
This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.
The Customer
Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.
Duties and Responsibilities
Customer Liaison Officer duties and responsibilities include:
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What You Will Need
The Customer Liaison Officer will meet the following criteria:
Essential criteria:
Previous experience of working in a similar role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence
Desirable criteria:
Experience of working within the Social Housing sector
Benefits
Competitive salary with discretionary profit related bonus
Motor Expenditure Allowance (£4,000) or company car
Option to opt into the salary sacrifice car lease
25 days annual leave +
Customer Liaison Officer in Eccleston employer: Fortem
Amplius Housing is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, generous leave policies, and a commitment to career progression through extensive training opportunities, we ensure our team members thrive in their roles. Our focus on social housing means that your work directly contributes to improving the lives of residents across Northamptonshire, making every day meaningful and rewarding.
