The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Capital Works and Retrofit work streams. This is a 12 months fixed-term contract to cover Maternity Leave. You will be supporting our Lincolnshire Housing Partnership based in Boston and covering the Boston area only. No travel to Grimsby is required. The core working hours are Monday to Friday 8am-4:30pm. The Project We are in Partnership with Lincolnshire Housing Partnership (LHP) delivering capital elemental replacement and SHF works. The programme is being delivered by a strong team of directly employed project and site management, skilled trades, customer liaison officers, commercial staff and a local supply chain for work packages. Essential and Desirable Criteria Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Personal Qualities The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a customer facing role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Experience of working as a CLO/TLO previously (not essential). Additional Information Customer Liaison Officer benefits, as this is a fixed-term contract, some benefits will vary: Competitive salary with discretionary profit related bonus Motor Expenditure Allowance (£4,000) or company car Option to opt into the salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts About Us Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs
Customer Liaison Officer (FTC 12 Months - Maternity Cover) employer: Fortem
Amplius Housing is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, generous leave policies, and a commitment to career progression through extensive training opportunities, we ensure our team members thrive in their roles. Our focus on social housing means that your work directly contributes to improving the lives of residents across Northamptonshire, making every day meaningful and rewarding.
