At a Glance
- Tasks: Engage with residents and communities, building strong relationships across Cambridgeshire.
- Company: Fortem, a leader in property solutions with a commitment to community improvement.
- Benefits: Competitive salary, company van, 34 days off, and extensive training opportunities.
- Other info: Join a supportive team dedicated to equality, diversity, and community enhancement.
- Why this job: Make a real difference in local communities while enjoying great perks and career growth.
- Qualifications: Experience in social housing, proficiency in Microsoft Office, and a full driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Cambridge Housing Society team. This is a permanent role with travel across Cambridgeshire. Please note, the office is based in Histon. The core working hours are Monday to Friday 8am-4:30pm. We offer a competitive salary, a company van - fully expensed for work purposes only. We are proud to advertise this will be working on the Cambridge Housing Society (CHS) contract. This is a long-term partnership with houses covering the whole of Cambridgeshire, from Wisbech down to Haverhill, although primarily situated in central Cambridge.
Customer Liaison Officer duties and responsibilities include:
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
The Customer Liaison Officer will meet the following criteria:
- Proficiency in Microsoft Office
- Full Driving Licence
- Experience of working within the Social Housing sector
Customer Liaison Officer benefits:
- Competitive salary based on experience with profit related bonus
- Company van provided, fully expensed for work purposes only
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Vast directory of training on bespoke in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts
We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Property Liaison Officer in Cambridge employer: Fortem
Fortem is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive benefits including generous leave policies, private healthcare, and a commitment to training and development, employees are empowered to thrive in their roles. Located in Histon, with the opportunity to engage with communities across Cambridgeshire, this role as a Property Liaison Officer not only provides meaningful work but also fosters a sense of belonging and purpose within the local area.
