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For Companies At a Glance
- Tasks: Engage with residents, coordinate access for projects, and resolve issues professionally.
- Company: Fortem is a leading Social Housing expert focused on improving energy efficiency and community relations.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and gym discounts.
- Why this job: Join a passionate team dedicated to making a positive impact in social housing.
- Qualifications: Experience in a similar role, strong communication skills, and a full driving licence required.
- Other info: This hybrid role covers various locations across North Yorkshire.
The predicted salary is between 28800 - 43200 £ per year.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.
The Customer
Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.
Duties and Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What You Will Need
The Customer Liaison Officer will meet the following criteria:
Essential criteria:
- Previous experience of working in a similar role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence
Desirable criteria:
- Experience of working within the Social Housing sector
Benefits
Customer Liaison Officer benefits:
- Competitive salary based on experience with profit related bonus
- Motor Expenditure Allowance (£3,500)
- Option to opt into salary sacrifice car lease
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts
Who We Are
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.
We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Please apply with your updated CV or contact us at the Recruitment team.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Customer Liaison Officer employer: Fortem Solutions Limited
Contact Detail:
Fortem Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with Fortem's mission and values, especially their focus on social housing and community engagement. This will help you align your conversations and demonstrate your genuine interest in their work during interviews.
✨Tip Number 2
Network with professionals in the social housing sector, particularly those who have experience in customer liaison roles. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your resilience and negotiation skills. Be ready to discuss how you've successfully handled sensitive situations or resolved conflicts with residents.
✨Tip Number 4
Research the areas covered by the role, such as Hull, Selby, York, and Scarborough. Understanding the local communities and their unique challenges will help you engage more effectively with residents and demonstrate your commitment to the role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Customer Liaison Officer position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer liaison or similar roles. Mention specific examples where you successfully managed sensitive situations or built strong relationships with communities.
Showcase Your Skills: Demonstrate your resilience, negotiation skills, and proficiency in Microsoft Office in your application. Use concrete examples to illustrate how you've applied these skills in past roles, particularly in customer-facing situations.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for social housing and your commitment to delivering excellent customer service. Address how your values align with Fortem's mission and culture, focusing on Courage, Care, and Respect.
How to prepare for a job interview at Fortem Solutions Limited
✨Research Fortem and Its Values
Before the interview, take some time to understand Fortem's mission and values, especially their focus on social housing and community engagement. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations and resolve conflicts. Think of specific examples from your past experience where you've successfully navigated similar challenges, showcasing your resilience and negotiation skills.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Be prepared to discuss how you would deliver clear information to residents and manage their concerns. Practise articulating your thoughts clearly and empathetically during the interview.
✨Highlight Your Local Knowledge
Since the role covers various areas in North Yorkshire, demonstrating your familiarity with the region can be a plus. Mention any previous experience working in these communities or your understanding of local issues that may affect residents.
