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For Companies At a Glance
- Tasks: Engage with residents, coordinate access for projects, and resolve issues professionally.
- Company: Fortem is a leading Social Housing expert focused on improving energy efficiency and community relations.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and gym discounts.
- Why this job: Join a passionate team dedicated to making a positive impact in social housing.
- Qualifications: Experience in a similar role, strong communication skills, and a full driving licence required.
- Other info: This hybrid role covers various locations across North Yorkshire.
The predicted salary is between 28800 - 43200 £ per year.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.
The Customer
Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.
Duties and Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What You Will Need
The Customer Liaison Officer will meet the following criteria:
Essential criteria:
- Previous experience of working in a similar role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence
Desirable criteria:
- Experience of working within the Social Housing sector
Benefits
Customer Liaison Officer benefits:
- Competitive salary based on experience with profit related bonus
- Motor Expenditure Allowance (£3,500)
- Option to opt into salary sacrifice car lease
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts
Who We Are
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.
We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Please apply with your updated CV or contact us at the Recruitment team.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Customer Liaison Officer employer: Fortem Solutions Limited
Contact Detail:
Fortem Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially the challenges and opportunities it presents. Understanding the context in which Fortem operates will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, particularly those that required empathy and negotiation skills. Be ready to share specific examples of how you've successfully resolved sensitive situations in the past.
✨Tip Number 3
Research Fortem's recent projects and initiatives, especially their partnership with Sanctuary Group. Being knowledgeable about their current work will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss how you would approach community engagement initiatives. Think about strategies you could implement to build strong relationships with local residents, as this is a key aspect of the Customer Liaison Officer role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer liaison roles or the social housing sector. Emphasise skills like negotiation, resilience, and communication, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and community engagement. Mention specific examples of how you've successfully handled sensitive situations or built strong relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant tools. If you have experience with access arrangements or project documentation, be sure to include that as well.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities of a Customer Liaison Officer. Discuss how you would approach resident engagement and issue resolution, reflecting the values of Fortem in your application.
How to prepare for a job interview at Fortem Solutions Limited
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Be prepared to demonstrate your ability to convey information clearly and empathetically. Use examples from your past experiences where you successfully managed resident communications or resolved issues.
✨Highlight Your Problem-Solving Abilities
This role involves addressing sensitive situations and resolving access-related issues. Think of specific instances where you navigated challenges effectively. Discuss your approach to problem-solving and how you ensure timely solutions for residents.
✨Demonstrate Your Community Engagement Experience
Fortem values strong relationships with local communities. Prepare to discuss any previous roles where you engaged with residents or community initiatives. Share how you built trust and rapport, as this will be crucial in your new role.
✨Familiarise Yourself with the Social Housing Sector
While experience in social housing is desirable, showing a genuine interest and understanding of the sector can set you apart. Research Fortem's mission and values, and be ready to discuss how you align with their goals of improving energy efficiency and community welfare.
