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For Companies At a Glance
- Tasks: Engage with customers and residents to ensure smooth project delivery and satisfaction.
- Company: Fortem, a leading provider in the social housing sector with over 20 years of experience.
- Benefits: Competitive salary, generous leave, gym discounts, and comprehensive health benefits.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and complaint handling; strong negotiation skills required.
- Other info: Join a diverse team rated 4.3 on Glassdoor, with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Amplius Housing Planned works team. You will be predominantly based across sites in Northamptonshire, with travel to attend meetings at the Amplius Housing offices based in Rushden. Therefore, a car for travel is essential.
This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.
Full time Hours are Monday-Friday 8.00am-4.30pm.
Duties and Responsibilities
- Working on the delivery of various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.
- You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.
What you will need
Essential Criteria:
- Previous experience of working in a customer facing environment with complaint handling expertise.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence (Max 5 points).
Desirable Criteria:
- Previous undertaking of a similar role.
- Awareness of diversity issues.
Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.
Benefits:
- Competitive Salary with MEA Car allowance of £4,000 per annum.
- 25 days annual leave + bank holidays & your birthday off* (34 days total).
- 26 weeks full pay maternity leave.
- 8 weeks full pay paternity leave.
- Discounted gym memberships at national and local gyms.
- Up to £3,000 colleague referral fee.
- Vast directory of training on bespoke in-house Learning Management System.
- Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more.
To apply, please submit your CV or contact recruitment@fortem.co.uk.
Customer Liaison Officer (CLO) in Rushden employer: Fortem Cares
Contact Detail:
Fortem Cares Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer (CLO) in Rushden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortem and their projects. Understanding their values and recent achievements will help you connect better during the conversation.
✨Tip Number 2
Practice your customer complaint handling skills. Since this role involves dealing with sensitive situations, think of examples from your past experiences where you successfully resolved issues. This will show you're ready for the challenges ahead!
✨Tip Number 3
Be prepared to discuss your negotiation skills. As a Customer Liaison Officer, you'll need to coordinate access arrangements and resolve concerns quickly. Share specific instances where you've negotiated effectively in previous roles.
✨Tip Number 4
Don't forget to highlight your resilience! The ability to stay calm under pressure is key in this role. Think of times when you've faced challenges and how you overcame them, and be ready to share those stories.
We think you need these skills to ace Customer Liaison Officer (CLO) in Rushden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Liaison Officer role. Highlight your experience in customer-facing environments and any complaint handling expertise you have. We want to see how you can enhance customer satisfaction!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've dealt with sensitive situations or resolved complaints effectively. This will help us see your resilience and negotiation skills in action.
Keep It Professional: While we love a friendly tone, make sure your application is polished and professional. Check for typos and ensure your formatting is consistent. A well-presented application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter directly. Let’s get your application rolling!
How to prepare for a job interview at Fortem Cares
✨Know Your Stuff
Before the interview, make sure you understand Fortem's mission and values. Familiarise yourself with their work in social housing and the specific projects they handle. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Customer Skills
As a Customer Liaison Officer, you'll need to highlight your experience in customer-facing roles, especially in handling complaints. Prepare examples of how you've successfully resolved issues in the past, showcasing your resilience and negotiation skills. This will show that you're ready to tackle the challenges of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints or sensitive issues. Practice responding to these scenarios by outlining your thought process and the steps you would take to resolve them. This will demonstrate your problem-solving abilities and your approach to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the role, team dynamics, or Fortem's future projects. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.