At a Glance
- Tasks: Enhance resident engagement and satisfaction through effective communication and issue resolution.
- Company: Fortem Cares, dedicated to improving social housing experiences.
- Benefits: 25 days annual leave, discounted gym memberships, and referral bonuses up to £3,000.
- Other info: Great opportunity for career growth in customer service.
- Why this job: Join a passionate team making a real difference in residents' lives.
- Qualifications: Strong complaint handling experience and a valid UK Driving Licence required.
The predicted salary is between 30000 - 40000 £ per year.
Fortem Cares is seeking a Customer Liaison Officer primarily based in Stratford-upon-Avon to enhance resident engagement and satisfaction. The successful candidate will liaise with tenants and coordinate access for various housing projects, ensuring effective communication and issue resolution.
A valid UK Driving Licence is required along with strong complaint handling experience.
Benefits include:
- 25 days annual leave
- Discounted gym memberships
- Up to £3,000 in colleague referral fees
This is an excellent opportunity for an individual passionate about customer service.
Resident Experience Liaison – Social Housing employer: Fortem Cares
Fortem Cares is an exceptional employer that prioritises resident engagement and satisfaction in the vibrant community of Stratford-upon-Avon. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, discounted gym memberships, and attractive referral bonuses, all within a supportive work culture that fosters personal and professional growth. Join us to make a meaningful impact while enjoying a rewarding career in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Liaison – Social Housing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fortem Cares on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Resident Experience Liaison.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint handling. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your passion for resident engagement! Think of specific examples from your past experiences where you’ve made a difference in customer satisfaction. We want to highlight our skills in communication and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Resident Experience Liaison – Social Housing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Experience Liaison role. Highlight your experience in customer service and complaint handling, as these are key for us at Fortem Cares.
Show Your Passion:Let your enthusiasm for enhancing resident engagement shine through in your application. We love candidates who are genuinely passionate about making a difference in the community!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences that relate to the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Fortem Cares
✨Know Your Stuff
Before the interview, make sure you understand Fortem Cares' mission and values. Familiarise yourself with their approach to resident engagement and satisfaction. This will help you demonstrate your passion for customer service and show that you're genuinely interested in the role.
✨Showcase Your Complaint Handling Skills
Since strong complaint handling experience is crucial for this position, prepare specific examples from your past roles where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Ready to Discuss Communication Strategies
As a Customer Liaison Officer, effective communication is key. Think about how you would engage with tenants and coordinate access for housing projects. Be prepared to discuss your strategies for ensuring clear communication and resolving conflicts, as this will showcase your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
