At a Glance
- Tasks: Engage with residents, coordinate access for projects, and resolve issues professionally.
- Company: Fortem is a leading Social Housing expert focused on improving energy efficiency and community engagement.
- Benefits: Enjoy hybrid work, 25 days leave, maternity/paternity pay, and discounts on gyms and retail.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Join a passionate team dedicated to making a social impact in housing and community welfare.
- Qualifications: Experience in a similar role, strong communication skills, and a full driving licence required.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for an experienced Customer Liaison Officer to join our Guinness Partnership. We're delivering window replacements, fire doors, roofing and painting works for The Guinness Partnership.
Willingness to travel is essential for this role. The areas you'll be travelling to are across Yorkshire and Derbyshire - so we are looking for someone who is happy to travel.
This is a permanent contract and the core working hours are Monday to Friday 8am-4:30pm.
We offer a Competitive Annual Salary, Motor Expenditure Allowance (MEA) plus loads more! See below, full list of Fortem benefits on offer!
The Customer
Fortem have partnered with The Guinness Partnership, on this social housing refurbishment project.
Duties and Responsibilities
Customer Liaison Officer duties and responsibilities include:
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What You Will Need
The Customer Liaison Officer will meet the following criteria:
- Previous experience of working in a similar role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence and vehicle (mileage can be expensed).
- Able to travel across the Yorkshire region; North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool.
- Experience of working within the Social Housing sector
- CLO/TLO experience
Competitive Annual Salary plus Motor Expenditure Allowance (MEA)
Eligible for company performance bonus up to 10% per annum ( Pro rata)
25 days annual leave + bank holidays & your birthday off* (34 days total)
Pay review every year
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Vast directory of training on bespoke in-house Learning Management System
24/7 access to GP appointment for you and your immediate family from Day 1
Private pension employer contribution 3-6% of your base salary into your pension pot
Life Insurance, dental care, private healthcare insurance and eye care vouchers
Cycle-to-work scheme, mobile phone provider shopping discounts & more
Who Are We
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.
We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
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Customer Liaison Officer in Leeds employer: Fortem Cares
Fortem Cares is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, a company van, generous leave, and various perks, our team members enjoy a fulfilling work-life balance while making a meaningful impact in the communities of Peterborough, Northamptonshire, and Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Leeds
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in North Yorkshire. Understanding local issues and community needs will help you engage effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by thinking about how you would handle sensitive situations and resolve conflicts. Use examples from your past experience to illustrate your negotiation skills and resilience.
✨Tip Number 4
Showcase your proficiency in Microsoft Office during discussions. Being able to demonstrate your technical skills can set you apart, especially when it comes to maintaining accurate records and documentation.
We think you need these skills to ace Customer Liaison Officer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer liaison roles, particularly within the social housing sector. Emphasise skills like communication, negotiation, and resilience that are crucial for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for social housing and your understanding of Fortem's mission. Mention specific examples of how you've successfully engaged with communities or resolved customer issues in the past.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office and any other relevant tools. Discuss your ability to handle sensitive situations and provide examples of your problem-solving skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortem Cares
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the duties listed in the job description, such as engaging with residents and coordinating access arrangements. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, effective communication is key. Prepare examples of how you've successfully communicated with customers or resolved issues in the past. Be ready to discuss how you would handle sensitive situations and ensure clear communication with residents.
✨Demonstrate Resilience and Negotiation Skills
The role requires resilience and strong negotiation skills. Think of instances where you've had to negotiate or resolve conflicts, especially in challenging situations. Highlight these experiences to show that you can handle the demands of the position.
✨Research Fortem and Its Values
Familiarise yourself with Fortem's mission and values, particularly their focus on social housing and community engagement. Being able to align your personal values with those of the company will show your genuine interest in the role and the organisation.
