At a Glance
- Tasks: Provide exceptional customer service and handle calls during late hours.
- Company: Fortem Cares, a supportive team focused on customer satisfaction.
- Benefits: Discounted gym memberships and referral bonuses for colleagues.
- Other info: Flexible remote role with a friendly team atmosphere.
- Why this job: Perfect for night owls who want to make a difference from home.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 12 - 15 £ per hour.
Fortem Cares in Hitchin is looking for an Out of Hours Call Centre Agent to join their Customer First Call Centre team. This home-based role requires availability during late hours, specifically Tuesday & Wednesday from 3am to 8am, and Saturday & Sunday from 10pm to 3am, totaling 20 hours weekly.
The ideal candidate will excel in customer service, handle complaints efficiently, and possess strong communication and IT skills.
A range of benefits including discounted gym memberships and a colleague referral fee are offered.
Remote Night-Shift Call Centre Agent (20 hrs) in Hitchin employer: Fortem Cares
Fortem Cares is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture that values customer service excellence. With flexible remote working hours and benefits such as discounted gym memberships, employees can maintain a healthy work-life balance while growing their skills in a dynamic environment. Join us in Hitchin for a rewarding opportunity to make a difference in our customers' lives during the night shift.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Night-Shift Call Centre Agent (20 hrs) in Hitchin
✨Tip Number 1
Make sure you know the ins and outs of the company before your interview. Research Fortem Cares, their values, and what they stand for. This will help us show that you're genuinely interested in being part of the Customer First Call Centre team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Call Centre Agent and how you'd handle them. We want to see that you can keep your cool and resolve issues effectively, especially during those late-night shifts.
✨Tip Number 3
Don’t forget to highlight your communication and IT skills during the interview. We need to know you can navigate tech smoothly while chatting with customers. Be ready to share examples of how you've used these skills in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Remote Night-Shift Call Centre Agent (20 hrs) in Hitchin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle complaints and communicate effectively, so don’t be shy about showcasing those abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Out of Hours Call Centre Agent role. Share specific examples of how you've excelled in similar positions and what makes you passionate about customer service.
Show Off Your Availability:Since this role requires late-night shifts, make sure to clearly state your availability in your application. We need to know you’re ready to take on those hours, so don’t leave us guessing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer!
How to prepare for a job interview at Fortem Cares
✨Know Your Availability
Since this role requires specific late-night hours, make sure you clearly communicate your availability during the interview. Be prepared to discuss how you can manage your time effectively while working these shifts.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to resolve issues efficiently.
✨Brush Up on IT Skills
Familiarise yourself with common call centre software and tools. If you have experience with specific systems, mention them during the interview. This shows you're ready to hit the ground running and can adapt quickly to their technology.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or team dynamics. This not only shows your interest in the role but also helps you gauge if it's the right fit for you. Plus, it makes for a more engaging conversation!
