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- Tasks: Schedule and deploy trades for property repairs, ensuring seamless service delivery.
- Company: Join Fortem, a leading provider of property solutions in the social housing sector.
- Benefits: Enjoy 25 days leave, competitive salary, and great perks like gym discounts.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Planning experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We have an excellent opportunity to join us on a 1 year Fixed Term Contract covering Maternity leave as a Repairs Service Planner, helping to schedule and deploy the right trades to tenants' homes. You will be office-based in our Smart Hub which is in Hitchin, Hertfordshire working full time hours Monday-Friday 8.00am-4.30pm. Using excellent customer service and scheduling admin skills you will be responsible for providing a seamless service to our Amplius Housing branch who provide maintenance repairs to thousands of Social Housing properties across the Midlands.
You are responsible for ensuring our property repairs and maintenance works are effectively planned, scheduled, and monitored for our team of trade operatives and external contractors.
Our ServicesFortem’s successful contract with Amplius supports nearly 15,000 properties. This includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with additional Planned Works and Preventative Maintenance.
Duties and Responsibilities- Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service.
- Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan.
- Planning repairs and maintenance requests to the relevant operative.
- Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality.
- Coordinating the successful completion of daily works orders in conjunction with all direct reports.
- Work towards individual and client KPIs.
- Ensure trade skill sets and location parameters are working effectively.
- Tracking and monitoring to completion to ensure a first-time fix.
- Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
- Check the previous day’s diary to ensure all jobs were completed and closed down.
Essential:
- Planning/Scheduling Administrative experience
- Confident using Microsoft Excel, Word and Outlook
- Ability to communicate effectively both verbally and in writing
- Be able to work as a team and independently
Desirable:
- Previous experience in social housing repairs and maintenance
- Competitive annual salary
- 25 days annual leave + bank holidays & your birthday off* (34 days total)
- Pay review every year
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home. Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. We are proud of being Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Planner - FTC Maternity cover 12 months in Hitchin employer: Fortem Cares
Contact Detail:
Fortem Cares Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner - FTC Maternity cover 12 months in Hitchin
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills as a Repairs Service Planner can contribute to their goals. This will help you stand out during the interview process.
✨Tip Number 3
Practice your communication skills! As a Planner, you'll need to liaise with tenants and operatives. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Planner - FTC Maternity cover 12 months in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your planning and scheduling experience. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t forget to mention your customer service skills and proficiency in Microsoft Excel, Word, and Outlook. We want to see how you can contribute to our team!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Explain why you're interested in the role and how your experience aligns with our needs. Keep it friendly and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Fortem Cares
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key duties like scheduling repairs and liaising with tenants and operatives. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of communication with tenants and trade operatives, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or improved service delivery. This will demonstrate your ability to provide a seamless service, which is crucial for the job.
✨Brush Up on Your Tech Skills
The job requires proficiency in Microsoft Excel, Word, and Outlook. Make sure you're comfortable using these tools, especially Excel for planning and tracking. You might even want to practice some basic functions or formulas to showcase your skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.