Planner in Hitchin

Here at Fortem Solutions, we have an excellent opportunity to join us on a permanent basis as a Repairs Service Planner. Using excellent customer service and scheduling skills you will be responsible for providing a seamless service to one of our repairs and maintenance contracts. This is an office based role, so it will be 5 days a week in our head office in Hitchin. Core hours Mon- Fri 8am-4.30pm.

The Customer: Fortem’s contract with Orbit Housing covers over 17,000 properties across Stratford-upon-Avon, Leamington Spa, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Repairs & Maintenance, Voids, Capital Works and Re-Roofing. You will be liaising with Orbit Housing Tenants on a daily basis and coordinating the relevant trades who will be conducting repairs and maintenance to Orbit Properties across the West Midlands.

We are currently rated as 4.5 on Glassdoor and 93% of staff would recommend to a friend!

Duties and Responsibilities:

• Coordinating the successful completion of daily works orders for Trades.
• Providing an effective service and identifying ways of improving service.
• Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan.
• Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality.
• Must be experienced in providing conflict resolution and be able to manage challenging situations effectively.
• Ensure trade skill sets and location parameters are working effectively.
• Tracking and monitoring to completion to ensure a first time fix.
• Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
• Check the previous day's diary to ensure all jobs were completed and closed down.

What you will need:

Essential:

• Planning/Scheduling Administrative experience.
• Confident using Microsoft Excel, Word and Outlook.
• Ability to communicate effectively both verbally and in writing.
• Be able to work as a team and independently and challenge certain requests and push back when needed.

Desirable:

• Previous experience in social housing repairs and maintenance.

Benefits:

• Competitive Annual Salary.
• Company Van and Fuel card for work purposes.
• Eligible for bonus up to 5% per annum.
• 25 days annual leave + bank holidays & your birthday off (34 days total).
• Pay review every year.
• 26 weeks full pay maternity leave.
• 8 weeks full pay paternity leave.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Vast directory of training on bespoke in-house Learning Management System and Fortem Advance schemes available for career progression.
• 24/7 access to GP appointment for you and your immediate family from Day 1.
• Private pension employer contribution 3-6% of your base salary into your pension pot.
• Life Insurance, dental care, private healthcare insurance and eye care vouchers.
• Cycle-to-work scheme, mobile phone provider shopping discounts & more.

Who we are and why we are a great place to work!

Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.

We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential.

For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.

We are Investors in People – Gold standard, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.