HR Coordinator in Hitchin

Fortem Solutions are currently recruiting for a HR Coordinator to join our team, based at our Head Office in Hitchin. The HR Coordinator will support the delivery of an efficient and professional HR service across the business, providing first‑line support for HR queries and coordinating a wide range of employee lifecycle and HR administration activities. The successful candidate will work closely with the wider HR team to ensure HR processes are delivered accurately, compliantly and within agreed timescales, whilst providing excellent support to employees and managers across the business.

Duties & Responsibilities

• Managing the HR inbox, responding to queries and escalating matters where appropriate
• Overseeing employee lifecycle administration including starters, contractual changes, transfers and leavers
• Supporting payroll administration processes across multiple business areas, ensuring all changes and supporting documentation are processed accurately and within strict deadlines
• Coordinating onboarding administration including contracts, engagement packs and new starter documentation
• Supporting compliance processes including DBS checks, Right to Work checks and National Minimum Wage checks
• Managing maternity, paternity and other family leave notifications and associated documentation
• Managing employment reference requests and maintaining accurate employee records
• Supporting employee benefit administration including eye care vouchers, referral schemes and other wellbeing initiatives
• Producing accurate HR reports, management information and board reporting data as required
• Maintaining accurate HR systems, employee records and electronic filing in line with GDPR requirements
• Building and maintaining positive working relationships with employees, managers and stakeholders across the business
• Providing proactive administrative and operational support to the wider HR team, contributing to the effective delivery of HR objectives

What You Will Need

Essential

• Previous administrative experience, ideally within a HR environment
• Proven experience working within a fast‑paced and high‑volume administrative role
• Strong ability to organise and prioritise workload whilst consistently meeting strict deadlines
• Excellent organisational skills with excellent attention to detail and accuracy
• Confident written and verbal communication skills, with the ability to respond professionally to employee and manager queries
• Experience maintaining accurate records and handling confidential information appropriately
• Ability to work independently as well as collaboratively within a team environment
• Good working knowledge of Microsoft Office packages including Outlook, Word and Excel

Desirable

• Previous experience working within a HR or Recruitment function
• Experience using HR systems or payroll systems
• CIPD qualified or working towards CIPD qualification

Benefits

• Annual bonus up to 10% of basic salary
• 25 days annual leave & your birthday off
• Pay review every year
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• £1,000 towards home electric car set up
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in‑house Learning Management System
• Other benefits including private pension, life insurance, dental care, private healthcare, cycle‑to‑work scheme, mobile phone provider discounts & more

As part of the Willmott Dixon Group, Fortem provides a wide range of property services including responsive repairs, void refurbishments, statutory compliance services and home improvement programmes such as kitchens, bathrooms, roofing, windows and energy efficiency retrofit works. Combining the strength and credibility of a well‑established national brand with the flexibility of a standalone business, Fortem continues to deliver tailored solutions to meet the evolving needs of the social housing sector.