At a Glance
- Tasks: Support resident engagement and deliver clear communications while resolving issues.
- Company: Join Fortem, part of the Willmott Dixon group, known for community-focused property solutions.
- Benefits: Earn while you learn with a paid apprenticeship, plus 25 days leave and gym discounts.
- Other info: Enjoy a clear development plan and potential for permanent role after apprenticeship.
- Why this job: Kickstart your career with an industry-recognised qualification and a supportive team environment.
- Qualifications: Good communication and organisational skills; IT skills are a plus.
The predicted salary is between 19350 - 23650 £ per year.
We are delighted to confirm that we are looking for an Apprentice Customer Liaison Officer to join our West Kent/Lincolnshire Housing Partnership contract, working primarily in Grimsby with some travel expected over to Boston Joining an established apprenticeship scheme, we will provide a clear plan around your development that will support you to succeed to your full potential.
As part of the interview process there will be an Assessment Centre on Thursday, October 22nd and you will need to be available on that date in order to be considered.
The apprenticeship college course will commence shortly after your induction.
The Company
Our apprenticeship programme offers a fantastic opportunity to gain an industry recognised qualification as well as paid employment so you can earn while you learn.
You will attend college on a day or block release basis and put your acquired knowledge and skills into practice on the job whilst working with your mentor.
On completion of your apprenticeship, you will be supported to progress into a permanent role within the team to continue your career and development journey.
We are looking to recruit driven and committed Apprentices who will be the future of our business for years to come.
Duties & Responsibilities
Customer Liaison Officer duties and responsibilities include
- Support resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
- You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work
- You will be working within a friendly, established and supportive team
- What You Will Need
Desirable but not essential (as we can support you through functional skills as part of your apprenticeship):
- Take ownership for your own development
- Display good communication skills
- Have functional IT skills
- Good organisational skills
- Great customer care approach
- Work independently and as part of a team
- All fees and examination costs associated with your apprenticeship course will be fully covered by Fortem
- £4,000 car allowance
- Eligibility to bonus scheme
- 25 days annual leave + bank holidays & your birthday off
- Pay review every January
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Other benefits including pension, life assurance, mobile phone provider discounts & more
Who We Are
We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly.
Our highly trained teams deliver a range of internal and external repairs as well as high quality Retrofit.
Capital Works and Repairs and Maintenance services.
Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon.
Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers.
We have an established track record of improving communities and creating better places for people to work and live.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
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Apprentice Customer Liaison Officer in Grimsby employer: Fortem Cares
Fortem Cares is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, a company van, generous leave, and various perks, our team members enjoy a fulfilling work-life balance while making a meaningful impact in the communities of Peterborough, Northamptonshire, and Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Liaison Officer in Grimsby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortem Cares. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortem Cares before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice Customer Liaison Officer in Grimsby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortem Cares:Your cover letter is your chance to shine! Tell us why you want to work at Fortem Cares specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortem Cares!
How to prepare for a job interview at Fortem Cares
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
