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- Tasks: Support tenants and enhance customer satisfaction while collaborating with the Site Team.
- Company: Fortem, a growing company dedicated to improving housing experiences.
- Benefits: Full-time hours, competitive pay, and opportunities for personal growth.
- Other info: Travel required; dynamic role with a focus on continuous improvement.
- Why this job: Be a key player in delivering impactful projects and improving community living.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Orbit Housing Planned works team. You will be predominantly based across sites in Stratford upon Avon and surrounding areas. Therefore, a car for travel is essential.
This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.
Full time hours are Monday-Friday 8.00am-4.30pm.
The Client Fortem’s contract with Orbit Housing covers over 17,000 houses across Stratford-upon-Avon, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Planned works, Re-Roofing, Repairs.
Customer Liaison Officer employer: Fortem Cares
Contact Detail:
Fortem Cares Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Fortem. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Fortem and their projects. Understand their values and how they handle customer complaints. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to handle complaints and collaborate with tenants. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Fortem and ready to contribute to their success.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your experience in customer service and complaint handling, as these are key for us at Fortem. We want to see how you can enhance customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Orbit Housing team. Share specific examples of how you've improved customer experiences in the past – we love a good story!
Showcase Your Communication Skills: As a Customer Liaison Officer, strong communication is essential. In your application, demonstrate your ability to communicate effectively with tenants and site teams. We want to know how you handle complaints and ensure seamless project delivery.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Fortem Cares
✨Know Your Stuff
Before the interview, make sure you understand Fortem's mission and values, especially how they relate to customer satisfaction. Familiarise yourself with their projects in Stratford-upon-Avon and surrounding areas, as this will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples of how you've effectively handled customer complaints or improved client satisfaction in previous roles. This will demonstrate your ability to collaborate with tenants and support the Site Team.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with an unhappy tenant. Think through your approach to resolving issues and enhancing customer experiences. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time to show your professionalism. Being punctual also reflects your respect for the interviewer’s time, which is crucial in a customer-facing role.