At a Glance
- Tasks: Engage with residents and coordinate access for energy efficiency projects.
- Company: Join a forward-thinking team focused on carbon reduction in Chester.
- Benefits: Mileage paid and temporary benefits available.
- Other info: Immediate start available; perfect for students seeking temporary work.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Customer Liaison Officer – Temporary (until November) – Chester.
We are looking for someone who can interview and start immediately.
Core working hours: Monday to Friday 8am-4:30pm.
The Customer
Fortem has partnered with Sanctuary covering Chester and Stoke regions to deliver an ambitious carbon reduction and net-zero programme, transforming the energy efficiency of properties in the north.
The role is ideally based in Chester.
Duties and Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communication to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
- What You Will Need
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full driving licence.
- Experience of working within the social housing sector.
Benefits
- Temporary benefits apply.
- Mileage is paid.
- Equal Opportunity
We believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
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Temp - Customer Liaison Officer in Chester employer: Fortem Cares
Fortem Cares is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, a company van, generous leave, and various perks, our team members enjoy a fulfilling work-life balance while making a meaningful impact in the communities of Peterborough, Northamptonshire, and Leicestershire.
