Works Coordinator FTC in Cambridge

Due to continued growth and success, we have a new opportunity to join our team at Fortem on a 1-year fixed term contract as a Works Coordinator. This will be based in our Head Office in Hitchin, Hertfordshire with travel to Cambridge as required. You will be responsible for coordinating with a variety of trades, sub-contractors and tenants to ensure Planned works services are carried out for Social Housing properties across the Cambridgeshire region successfully.

Core hours will be office-based Mon-Fri 8.00am-4.30pm. Predominately based in Hitchin at least 4 days a week with 1 day in Cambridge only as required.

Our Services

Cambridge Housing Society is one of our long term partnerships. We are responsible for all repairs and maintenance of their social housing properties which cover the Cambridgeshire region. The head office is based in Central Cambridge and the patch includes surrounding areas from Wisbech, Royston and Haverhill. There are nearly 3,000 properties, mostly houses and flats, and we look after a range of work including Repairs, Voids, Cyclical Works and Planned workstreams.

Duties and Responsibilities

• You will update all information and records, coordinate teams as necessary, ensuring any issues or concerns are resolved quickly and effectively using good stakeholder/customer skills.
• You will take ownership of all administration and coordination for the team successfully, working effectively to deadlines and ensuring projects are fully compliant.
• Proficient skills in MS Office including Word and Basic Excel plus SharePoint.
• Ability to use Inhouse Bespoke Database systems (Training on this will be provided).
• Attending client meetings to assist on programme updates and information sharing.
• Ensure the works management system is kept up to date including job details, dates, comments, SOR codes.
• Carrying out customer satisfaction surveys by directly phoning tenants and residents weekly and daily contact for project status updates and ensuring all residents are aware of any changes.
• Arranging post inspections to be carried out for Fortem and CHS dual sign off after the works are completed.
• Managing diaries of relevant colleagues.
• Plan and schedule diaries for Subcontractors and work partners to maximise efficiency and productivity.
• Assign all work orders onto the system to ensure they are moving through the database correctly.
• Keeping the client & management up to date on progress of the work.
• Record detail accurately on our systems and associated administration to ensure real time information is available on all works programmes.
• Ensuring you are escalating issues & providing updates, which require Management intervention or review.
• Updating tracker spreadsheets to ensure actions are communicated to the team effectively.
• Be able to work effectively as part of a team but able to take accountability for own work.

What will I need?

Essential:

• Administrative experience with good attention to detail.
• Computer literate – MS Office including Word, Excel, Email - SharePoint.
• Strong written and verbal communication.
• Exceptional organisation and planning skills.
• Common sense approach.
• Target driven and ability to work to strict deadlines.
• Ability to engage people and build strong working relationships.
• Strong problem solving and analytical capability.
• Resilience and ability to work well under pressure.

Desirable:

• Previous repairs planning experience preferable.
• Commercial awareness & good understanding of building maintenance.

Benefits:

• Competitive Annual Salary.
• Eligible for company performance bonus up to 10% per annum (Pro rata).
• 25 days annual leave + bank holidays & your birthday off* (34 days total).
• Pay review every year.
• 26 weeks full pay maternity leave.
• 8 weeks full pay paternity leave.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Vast directory of training on bespoke in-house Learning Management System.
• 24/7 access to GP appointment for you and your immediate family from Day 1.
• Private pension employer contribution 3-6% of your base salary into your pension pot.
• Life Insurance, dental care, private healthcare insurance and eye care vouchers.
• Cycle-to-work scheme, mobile phone provider shopping discounts & more.

Who we are and why we are a great place to work!

Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.

We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.

Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.

We are Investors in People – Gold standard, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.

*Please note that we may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications, so we encourage early applications.