Fortem Solutions is recruiting for a Supervisor to join our Cambridge Housing Society contract. This role will cover Voids, Planned works or Repairs and maintenance for Social Housing, based in Cambridge and the surrounding areas. The Supervisor will manage, support and motivate a team of tradespeople to complete work first time, on time, safely and efficiently. You will work closely with various departments and the Client at all levels to ensure an excellent service is delivered and will collaborate with other Supervisors across different geographical areas and workstreams.
The Client
The contract with Cambridge Housing Society launches on 1 April and covers nearly 3,000 properties across Cambridgeshire, including Repairs, Voids, Cyclical Works and Planned workstreams.
Duties & Responsibilities
- Provide direct line management for a team of trades.
- Motivate, coach and retain tradespeople, ensuring commitment, outstanding workmanship and performance in line with KPIs.
- Participate in selection and recruitment of tradespeople.
- Develop methods for accurately assessing and categorising the competency profile of all team members.
- Assist the Operations Manager to optimise operational performance and maximise trade efficiency.
- Review trade performance with the Operations Manager to maximise efficiency, first‑time fix ratio and minimise non‑productive time.
- Maintain a high‑quality team, including performance management, succession planning and personal development.
- Develop and maintain effective working relationships with internal clients and key stakeholders.
- Deliver trade and vehicle audits in line with Company Health & Safety policy, ensuring sub‑contractor performance and quality meet the highest standards.
- Manage sub‑contractor Health and Safety performance and demonstrate effective sub‑contractor management.
- Actively manage suppliers to deliver best value for the account.
What You Will Need
Essential
- Experience of supervising teams.
- Excellent communication skills.
- Excellent leadership skills.
- Excellent dispute resolution skills.
- IT literacy.
- Full UK driving licence.
Desirable
- Social housing experience or strong understanding of property maintenance.
- Experience of mobile device use / PDA use.
- Professional approach with high standards.
Benefits
- 25 days annual leave + bank holidays & birthday off.
- Annual pay review.
- 26 weeks full pay maternity leave.
- 8 weeks full pay paternity leave.
- Discounted gym memberships at national and local gyms.
- Up to £3,000 colleague referral fee.
- Vast directory of training on bespoke in‑house Learning Management System.
- 24/7 access to GP appointments for you and your immediate family from Day 1.
- Private pension employer contribution 3‑6%.
- Life insurance, dental care, private healthcare insurance, eye care vouchers, cycle‑to‑work scheme, mobile phone provider discounts & more.
Who We Are
We are part of the Willmott Dixon group, established in 2002, providing specialist property solutions that keep homes and buildings running smoothly. Our teams deliver high‑quality repairs, voids, planned installations and gas services, with extensive experience in decarbonisation to make homes more energy‑efficient. We are Investors in People – Gold, and we believe in equality, diversity and respect for all, encouraging applications from all sectors of the community.
