Underwriting Account Manager, Consumer Solutions, Asia

The Underwriting Account Manager – Consumer Solutions, Asia Pacific is responsible for developing and overseeing the full lifecycle of the extended warranty book of business in the Asia Pacific region. This encompasses technical underwriting, data analytics, account management, the end-to-end onboarding of new partners and programs and proactive monitoring of new/existing business. Product categories through various distribution channels include Automotive EW, GAP, SMART, Auto Ancillary products, Domestic / Commercial Appliance EW, Mobile Device protection.

Primary Job Functions

• Own and manage the underwriting framework for extended warranty products across consumer electronics, home appliances, automotive, and other relevant verticals.
• Adhere to underwriting guidelines, pricing parameters, and risk appetite in line with business strategy.
• Evaluate new program submissions and renewals, conducting detailed risk assessment across product type, claims history, distribution channel, and geographic exposure.
• Operate within and manage delegated authority limits; elevate non-standard risks appropriately.
• Ensure all underwriting activity meets local regulatory requirements and internal compliance standards.

Analytics & Reporting

• Develop and maintain a robust analytics framework to monitor portfolio performance, including loss ratios, claims frequency, severity trends, and profitability by product and partner.
• Translate complex data into clear management information and actionable insights for senior stakeholders.
• Partner with actuarial and data teams to refine pricing models based on emerging warranty claims experience.
• Identify early warning signals within the book and implement corrective action (re-pricing, coverage adjustment, volume controls) as required.
• Produce regular portfolio reporting packs including KPIs, trend analysis, and strategic commentary.

Account Management

• Serve as the relationship owner for key warranty partners, administrators, and distribution channels.
• Conduct structured account reviews to assess partner performance, program health, and alignment with underwriting appetite.
• Collaborate with sales and distribution teams to identify and develop growth opportunities within the existing book.
• Act as an escalation point for complex queries, disputes, or service issues raised by partners.

Onboarding

• Manage the end-to-end onboarding process for new warranty partners and programs, from initial due diligence through to live trading.
• Conduct thorough pre-bind due diligence including financial assessment, operational capability review, claims handling standards, and regulatory status of prospective partners.
• Coordinate cross-functionally with underwriting, account management, legal, compliance, operations, IT, and finance to ensure all onboarding workstreams are completed on time and to standard.
• Develop and maintain onboarding documentation including risk acceptance checklists, program term sheets, policy/contract wording, reinsurance agreements/slips and TPA contracts.
• Establish clear KPIs and a structured post-onboarding review period for new partners to validate performance assumptions made at underwriting stage.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

• Degree / MBA.
• 8+ years insurance industry experience.
• Excellent technical underwriting and portfolio management skills aligned with strong commercial acumen.
• Experience in building and managing profitable business.
• Good technical knowledge of warranty insurance products, policy coverages, including the drafting of compliant wordings.
• Experience of regulatory bodies and frameworks.
• Ability to liaise with internal stakeholders at all levels.
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies.
• Effective presentation and project management skills.
• Trustworthy, loyal, honest with high integrity and a strong commercial acumen.
• Team player, confident in challenging business leaders in a methodical and constructive manner.
• Results driven, motivated and takes responsibility for actions and results.
• Pro-active and willing to take on new challenges, with a continuous improvement mindset.
• Computer literate including Microsoft Outlook, Word, Excel and PowerPoint.