At a Glance
- Tasks: Transform warm leads into qualified appointments and engage with diverse service-based businesses.
- Company: Join Zaffel, a dynamic lead generation agency in Wigan with a growth-focused mindset.
- Benefits: Competitive commission structure, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced environment with recognition for high performance and a focus on quality over aggressive sales.
- Why this job: Make a real impact by connecting clients with potential customers and driving their success.
- Qualifications: 1-2 years in a phone-based role, exceptional communication skills, and strong organisational abilities.
The predicted salary is between 40500 - 49500 £ per year.
The Appointment Setter serves as the critical link between marketing interest and client revenue by transforming warm inbound leads into qualified appointments. Working on-site in Wigan, you will act as the first point of human contact for diverse service-based businesses, ensuring every enquiry is handled with professionalism and speed. This junior, full-time role is measured by your ability to maintain high lead-to-appointment conversion rates and data integrity within our systems.
Work Setup & Collaboration
- On-site presence at our Wigan office is required to ensure seamless communication with the internal team.
- Operate with high autonomy over your daily lead queue, prioritizing rapid responses to new enquiries.
- Collaborate closely with lead generation specialists to provide feedback on lead quality and campaign performance.
- Follow standardized qualification processes while maintaining the flexibility to have natural, unscripted conversations.
What You'll Do
- Contact new inbound leads immediately following their enquiry to maximize engagement and conversion.
- Qualify prospective customers by asking targeted questions based on specific client and industry requirements.
- Schedule consultations and surveys directly into client calendars using integrated booking software.
- Manage persistent follow-up cycles for leads who are not reached on the initial attempt.
- Maintain CRM accuracy by updating lead statuses, contact history, and detailed qualification notes.
- Navigate diverse industries, adapting your communication style for dental, healthcare, and home improvement sectors.
- Identify process improvements to help the agency increase the overall lead-to-appointment conversion rate.
- Own the lead journey from the moment of enquiry until the appointment is successfully handed off to the client.
Success Indicators
- Achieve a lead-to-appointment conversion rate aligned with industry-specific benchmarks.
- Maintain a "speed to lead" SLA, ensuring new enquiries are called within minutes of submission.
- Ensure 100% CRM data integrity, with no missing notes or outdated lead statuses.
- Consistently meet or exceed monthly commission targets (OTE £40K+).
Required Qualifications
- 1–2 years of experience in a phone-based role such as customer service, sales, or recruitment.
- Exceptional verbal communication skills with a natural ability to build rapport and guide conversations.
- Strong organizational skills to manage a high volume of leads without losing track of follow-ups.
- Proficiency with CRM systems and the ability to learn new digital tools quickly.
- Professional persistence and a positive, resilient attitude toward high-volume outreach.
- Fluent spoken English is essential for clear communication with UK-based customers.
Nice to Have
- Previous experience in a lead generation or digital marketing agency environment.
- Familiarity with the home improvement or healthcare service industries.
- Experience using automated scheduling platforms or multi-client CRM setups.
About the Team/Environment
Zaffel is a high-velocity lead generation agency that prioritises quality and professional rapport over aggressive sales tactics. We operate with a growth-focused mindset, utilising modern CRM automation and digital tools to support our clients' expansion. Our Wigan-based team is collaborative and fast-paced, offering a supportive environment where high performance is recognised through a competitive commission structure.
Appointment Setter for Warm Inbound Leads. in Wigan employer: FORTÉ
FORTÉ is an exceptional employer that prioritises employee engagement and development, fostering a culture of collaboration, innovation, and accountability. With a strong focus on strategic growth and operational excellence, employees are empowered to lead and make impactful decisions while enjoying the benefits of a supportive work environment. The remote nature of this role allows for flexibility, enabling team members to thrive in their personal and professional lives while contributing to meaningful projects that connect workplaces across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Setter for Warm Inbound Leads. in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FORTÉ. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FORTÉ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appointment Setter for Warm Inbound Leads. in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FORTÉ:Your cover letter is your chance to shine! Tell us why you want to work at FORTÉ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FORTÉ!
How to prepare for a job interview at FORTÉ
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
