Manager, Contracts - Remote in London

Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

The Country Manager UK is responsible for leading and growing FORTÉ’s business within the United Kingdom. Reporting directly to the Managing Director Europe, this role has full responsibility for the development and execution of the UK business strategy, including sales growth, operational performance, profitability, customer satisfaction, and employee engagement.

As the senior leader of FORTÉ UK, the Country Manager will be responsible for developing and executing an approved annual business plan, achieving objectives related to bookings, revenue, gross profit, operating profit, and overall business performance. The Country Manager will work closely with the European and US leadership team and shared service functions, including Finance, HR, IT, Operations, and Marketing, to ensure effective execution of business objectives, compliance with local UK requirements, and alignment with regional standards and best practices.

The Country Manager will directly recruit, hire, develop, and manage the UK team while fostering a culture of accountability, collaboration, innovation, and customer focus.

• Develop and execute the UK business strategy in alignment with European growth objectives.
• Maintain full P&L responsibility for the UK business, including forecasting, budgeting, cash flow management, and financial performance.
• Lead business development and sales activities to achieve bookings, revenue, and profitability targets.
• Ensure operational excellence across project delivery, managed services, customer support, and commercial activities.
• Recruit, coach, and develop employees while building a strong leadership culture.
• Ensure compliance with company policies, legal requirements, and industry regulations.
• Provide regular business reviews, forecasts, and performance reports to the Managing Director Europe.

Strong executive business leadership and financial planning skills, including the ability to build profitable and scalable business units with accountable plans, forecasting, and performance benchmarks. Proven experience leading a business unit, country organization, or regional operation, successfully delivering profitable growth and customer satisfaction objectives. Demonstrated success in developing and executing strategic business plans. Strong leadership and talent development capabilities aligned with a values-driven and customer-focused culture. Strong understanding of enterprise sales, project delivery, service operations, and customer success management. Experience managing P&L responsibility and driving financial performance. Ability to develop leaders and empower management teams within clearly defined policies, procedures, and budgets. Strong business acumen with the ability to read, analyze, and interpret financial reports, contracts, proposals, scopes of work, technical procedures, and operational performance metrics. Strong computer literacy and business systems experience, including ERP and CRM platforms. Ability to write reports, business correspondence, and operational procedures. Willingness to travel throughout the United Kingdom, Europe, and internationally as required.

Previous experience building, scaling, or transforming a business within a growth-oriented environment. Established network within the UK AV, collaboration, workplace technology, or managed services market. Knowledge of Microsoft Teams Rooms, collaboration technologies, managed services, digital workplace solutions, and emerging workplace trends. Building a highly engaged and high-performing UK team. Delivering exceptional customer experiences and long-term customer relationships. Establishing a scalable, sustainable, and profitable UK business aligned with FORTÉ’s values and strategic objectives.