London, United Kingdom | Posted on 31/08/2026
TheKey Accounts Leaderserves as the primary commercial and strategic interface between our organization and its most critical industrial manufacturing partners. This role exists to secure long-term partnerships, drive organic revenue growth, and ensure the seamless delivery of complexElectronics Manufacturing Services (EMS). Success is measured by account retention, the realization of up-sell opportunities, and the maintenance of healthy commercial margins across a high-value portfolio.
This is aFull-time, Mid-Level(Senior IC) position operating in aHybridcapacity with a requirement for regular travel to client sites across the UK.
Work Setup & Collaboration
- Hybrid Flexibility:Enjoy a balance of remote work and office presence, with the autonomy to manage your own travel schedule to meet client needs across the UK.
- High Autonomy:As a key member of a specialized team (11-50 employees), you will have significant ownership over account strategy with minimal day-to-day oversight.
- Cross-Functional Synergy:Work closely withEngineering, Procurement, and Operationsto ensure manufacturing output aligns perfectly with technical client specifications.
- Industry Compliance:Operate within the rigorous quality and regulatory frameworks required by the aerospace, medical technology, and clean energy sectors.
What You'll Do
- Own the commercial lifecyclefor a portfolio of enterprise accounts, acting as the lead point of contact for all strategic discussions.
- Develop tailored account plansthat map out long-term growth trajectories, identifying specific opportunities for cross-selling and up-selling.
- Lead complex negotiationsfor contract renewals, multi-year framework agreements, and pricing structures to safeguard profitability.
- Manage engineering-change cost adjustments, ensuring that technical pivots are captured and reflected in commercial billing.
- Bridge the gapbetween client requirements and internal capabilities, translating complex PCBA and box-build needs into actionable production goals.
- Monitor supply chain constraintsand market developments to proactively advise clients on risk mitigation and lead-time management.
- Conduct regular Business Reviews (QBRs)to report on performance, quality metrics, and future project pipelines.
- Drive account retentionby resolving high-level escalations and maintaining deep relationships with client-side stakeholders.
- Collaborate with the leadership teamto provide accurate revenue forecasts and market intelligence that informs company growth strategy.
Success Indicators
- Account Retention:Maintain a95% or higher retention rateacross the assigned strategic account portfolio.
- Organic Growth:Achieve a10–15% year-over-year increasein revenue through up-selling and new program identification.
- Margin Protection:Ensure all contracts and engineering changes are priced to meet or exceed establishedgross margin targets.
- Client Satisfaction:Consistently achieve high scores in annual client audits and performance reviews.
Required Qualifications
- Industry Expertise:At least 5–7 years of commercial account management experience withinEMS, component distribution, or high-tech manufacturing.
- Revenue Management:Proven track record of managing and growing accounts generatingmulti-million-pound annual revenue streams.
- Negotiation Prowess:Advanced experience handlingmulti-year commercial framework agreementsand complex pricing models.
- Technical Literacy:Strong understanding ofPCBA, sub-assembly, and full box-buildmanufacturing processes.
- Sector Knowledge:Familiarity with the quality standards and procurement cycles of theAerospace, Medical, or Industrial Automationindustries.
- Mobility:A valid UK driver’s license and the willingness to travel extensively to client sites as required.
- Communication:Exceptional written and verbal communication skills forhigh-stakes stakeholder managementand complex reporting.
Nice to Have
- Experience working in asmall-to-medium enterprise (SME)environment where adaptability is key.
- Direct exposure toClean Energy or Green-Techmanufacturing requirements.
- Familiarity withERP/MRP systemsused for tracking manufacturing production and commercial billing.
- A degree-level qualification inEngineering or Business Management.
About the Team/Environment
We operate in a high-velocity professional services environment where precision and quality are non-negotiable. As a compact team of 11-50 people, we valueagile decision-makingand high individual accountability. Our culture is built on technical excellence and the ability to solve complex manufacturing challenges for some of the UK’s most innovative industrial brands.
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Key Accounts Leader employer: FORTÉ
FORTÉ is an exceptional employer that prioritises employee engagement and development, fostering a culture of collaboration, innovation, and accountability. With a strong focus on strategic growth and operational excellence, employees are empowered to lead and make impactful decisions while enjoying the benefits of a supportive work environment. The remote nature of this role allows for flexibility, enabling team members to thrive in their personal and professional lives while contributing to meaningful projects that connect workplaces across the UK.
