To be accountable for monitoring the resilience of the team to ensure adequate business continuity measures are in place and implementing such measures if required. Determining risks and implementing mitigation strategies. Ensuring understanding of Business Continuity procedures across directorate.
Overall Purpose:
The Head of Technology & Information Management is responsible for leading the organisation’s IT services, systems and information management, ensuring systems, infrastructure and data capabilities effectively support operational delivery and strategic objectives, are resilient and secure.
The role is accountable for data storage and security and driving the effective use of technology and data to improve performance, efficiency and decision-making across the organisation.
The role is accountable for ensuring robust cyber security, data security and system resilience, protecting organisational assets, data and services from internal and external threats.
Impact:
- Organisation-wide responsibility for IT services, systems and information management including data storage, security and insights
- Management of internal teams and external partners
- Significant influence on organisational efficiency, capability and risk
- Support digital strategy development and implementation
Global
Organisation-wide responsibility for IT services, systems, information management including data storage, security and insights across UK and international operations where applicable.
Operational:
Lead delivery of IT and technology services, including:
- IT helpdesk and user support
- Device management and onboarding/offboarding
- Network and infrastructure management
- Application and system management
Oversee disaster recovery and business continuity (technical components) in alignment with organisational frameworks:
- Ensure robust cyber security, including policies, controls and user awareness
- Ensure effective training and user adoption of systems (CRM, websites, IT platforms)
- Establish and maintain IT governance, standards and policies
- Monitor and report on system performance, availability and service levels
Data & Information Management:
- Lead data management and data quality practices across the organisation
- Oversee development of data insights and reporting capabilities (e.g. Power BI)
- Ensure data structures and systems support organisational reporting needs
- Work with Compliance to align data governance and protection requirements
- Enable effective use of data to support performance management and decision-making
- Define and implement a robust cyber security framework, including policies, controls, monitoring and incident response
- Ensure effective threat detection, vulnerability management and penetration testing
- Establish and maintain security operations processes, including incident response and recovery
- Ensure systems and infrastructure are designed with security by design principles
- Lead organisational cyber awareness and training initiatives (with Compliance)
- Ensure alignment between cyber security, data protection and regulatory requirement
Experience Required:
- Must have strong experience as Head of IT.
- Substantial experience leading IT and/or digital functions
- Experience managing both operational IT and strategic technology development
- Experience delivering system improvements and transformation
- Experience working at senior leadership level
To have a track record as the Head of IT & Informationa Management for the civil serviice, government, or professional bosies.
- Strategic and forward-thinking
- Strong problem-solving and analytical skills
- Service-oriented and user-focused
- Able to translate technical concepts into business language
- Collaborative across functions
- Manage IT and technology budgets, ensuring value for money
- Oversee vendor and contract management for IT services and systems
- Support development of business cases for technology investment
- Identify opportunities for efficiency, cost reduction and improved value
Key Behaviours:
- IT strategy implementation and service management
- Strong understanding of infrastructure, applications, cloud-based systems and CRM platforms (e.g. Dynamics)
- Strong understanding of cyber security frameworks (e.g. ISO 27001, NIST)
- Experience implementing cyber security controls, monitoring and incident response
- Knowledge of network, infrastructure and cloud security
- Data security, identity and access management
- Data management, reporting and analytics capability
- Vendor and contract management
- Experience of managing CRM systems and websites
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