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- Tasks: As a Customer Success Manager, you'll ensure customers have an amazing experience with our data security solutions.
- Company: Fortanix leads in data-centric cybersecurity, protecting businesses from cyber threats with innovative solutions.
- Benefits: Enjoy remote work, competitive salary, equity packages, and 40 hours of Volunteer Time Off each year.
- Why this job: Join a Great Place to Work and collaborate with industry experts to shape the future of data security.
- Qualifications: 3-5+ years in Account Management or Customer Success, with strong relationship-building skills and tech-savvy.
- Other info: We're committed to diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About Us :
In today\’s world, where data spreads across various clouds and devices, traditional security measures aren\’t enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.
As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.
Our commitment to solving the world’s toughest data security challenges has earned Fortanixmultiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake.
Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we\’re looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.
Why work with us?
Ready to join the revolution? At Fortanix, we\’re more than a team – we\’re a force united in our mission to tackle the world\’s most formidable data challenges head-on. Our roster boasts industry trailblazers and cryptography virtuosos, fostering a culture of trust and performance where innovation thrives. Recognized as a Great Place to Work, we invite passionate individuals to shape the future of data security alongside us.
Dive into a workplace where collaboration knows no bounds and every voice is valued. Together, let\’s redefine the possibilities of data security and pave the way for a safer digital tomorrow.
Job Description:
Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you\’ll be the trusted advisor and primary point of contact for a portfolio of customers. You\’ll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You\’ll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions.
What you will deliver:
- Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle
- Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business.
- Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations.
- Help with customer onboarding and training, thus driving adoption.
- Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
- Develop and execute account plans with a focus on increasing product adoption new routes to value.
- Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
- Be the primary escalation point for business and technical issues.
- In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing.
Must Have:
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
- Experience in leading or enabling change management and product adoption with technical customer personas.
- A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
- Demonstrated experience fostering relationships with technical and non-technical customer personas.
- Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
Desirable:
- Experience working in a global organization with customers in different geographies.
- Familiarity with HSM and cryptographic technology. Experience with HSM from another company is a plus.
- We offer a competitive salary and equity package
- Quarterly recharge days
- 40 hours of Volunteer Time Off/year
- The opportunity to redefine cloud computing in a friendly, collaborative work environment.
Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!
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Customer Success Manager (Remote UK) employer: Fortanix Inc.
Contact Detail:
Fortanix Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Remote UK)
✨Tip Number 1
Familiarise yourself with Fortanix's products and services, especially their data security solutions. Understanding the technical aspects and how they benefit customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Fortanix on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in customer success and account management by highlighting specific examples where you've driven product adoption or managed customer relationships effectively. Tailoring your stories to align with Fortanix's mission will make a strong impression.
✨Tip Number 4
Stay updated on industry trends related to cybersecurity, particularly around cryptography and hybrid multicloud environments. Demonstrating your knowledge of these topics during discussions will show your commitment and understanding of the challenges Fortanix addresses.
We think you need these skills to ace Customer Success Manager (Remote UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management, Customer Success, or Technical Support Engineering. Use specific examples that demonstrate your ability to foster relationships with both technical and non-technical personas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data security and how your skills align with Fortanix's mission. Mention your experience with change management and product adoption, and how you can contribute to customer success.
Showcase Your Technical Skills: Since the role requires understanding of cryptographic technology and HSMs, include any relevant technical skills or experiences. If you have worked with similar technologies, be sure to mention them clearly.
Highlight Your Soft Skills: Fortanix values integrity and flexibility. In your application, provide examples of how you've navigated ambiguity and solved challenges in previous roles. This will show your potential to thrive in their collaborative environment.
How to prepare for a job interview at Fortanix Inc.
✨Understand the Company and Its Products
Before your interview, make sure to research Fortanix thoroughly. Familiarise yourself with their data security solutions, especially around cryptography and hybrid multicloud environments. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experience in Account Management or Customer Success. Highlight specific examples where you've successfully driven product adoption or managed customer relationships, particularly with technical personas. This will show that you have the relevant skills for the role.
✨Demonstrate Your Problem-Solving Skills
Be ready to share instances where you've navigated challenges or ambiguity in your previous roles. Fortanix values integrity and flexibility, so showcasing your ability to find solutions under pressure will resonate well with the interviewers.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if Fortanix is the right fit for you. Consider asking about their approach to customer onboarding or how they measure success in customer relationships.
