Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert-level technical support and resolve complex IT issues.
- Company: FORT connects tech talent with top companies in the North of England.
- Benefits: Enjoy career development opportunities and a supportive learning environment.
- Why this job: Join a dynamic team where technology drives success and make a real impact.
- Qualifications: 5+ years in IT support, with 3+ years in 3rd line support; certifications are a plus.
- Other info: Work with cutting-edge Microsoft solutions and diverse platforms.
The predicted salary is between 36000 - 60000 £ per year.
Join a thriving IT department supporting a diverse workforce of approximately 5,000 people across multiple platforms and locations. You will have the chance to manage and support cutting-edge Microsoft modern workplace solutions, as well as Microsoft Dynamics, in an environment where technology drives business success.
Impactful Role: Be the highest level of technical support, ensuring that complex issues are resolved swiftly and effectively, contributing directly to the company’s success.
Career Development: With continuous learning and improvement at the core of the team’s ethos, you’ll have ample opportunity for professional growth and skill enhancement.
- Provide expert-level technical support for complex IT issues, ensuring swift resolution and full documentation in the ITSM Solution.
- Handle escalated incidents from 1st and 2nd line support, conducting in-depth diagnostics and root cause analysis.
- Oversee system maintenance, ensuring optimal performance and reliability of IT infrastructure.
- Ability to document technical processes, project estimations, network schematics, and quotations.
Minimum of 5 years of IT support experience, with at least 3 years in a 3rd line support role. Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent).
FORT - Future of Recruiting Technologists is a technical & IT search consultancy that specialises in placing experienced professionals & teams with leading technology companies in the North of England. We take time to ensure a strong cultural and technical fit through deep understanding of our client's business and project needs. Ultimately, we pair technologists with businesses based on more than just skills.
3rd Line Technical Support employer: FORT
Contact Detail:
FORT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft modern workplace solutions and Dynamics. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for complex IT issues. Be prepared to demonstrate your problem-solving process and how you've successfully resolved similar challenges in the past.
✨Tip Number 3
Network with professionals in the industry, particularly those who work in 3rd line support roles. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in cloud computing, especially AWS, Azure, and Google Cloud. Being knowledgeable about these platforms will not only help you in the interview but also show your commitment to continuous learning.
We think you need these skills to ace 3rd Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 3rd line support. Emphasise your technical skills, particularly with Microsoft modern workplace solutions and any cloud computing platforms you've worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle complex IT issues and your commitment to continuous learning and professional growth.
Highlight Certifications: If you have certifications like CCNA, MCSE, or CompTIA Security+, make sure to list them prominently. These qualifications can set you apart from other candidates and show your dedication to the field.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved escalated incidents or conducted root cause analysis. This will demonstrate your capability to manage complex technical challenges effectively.
How to prepare for a job interview at FORT
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with complex IT issues, particularly in 3rd line support. Highlight specific examples where you've resolved challenging problems and the impact of your solutions on the business.
✨Demonstrate Your Knowledge of Microsoft Solutions
Since the role involves managing Microsoft modern workplace solutions and Dynamics, brush up on these technologies. Be ready to explain how you've used them in past roles and how they can drive business success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing issues and how you would approach resolving them effectively.
✨Emphasise Continuous Learning
The company values continuous learning, so share your commitment to professional development. Discuss any relevant certifications or training you've pursued, and express your enthusiasm for further growth in the field.
