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For Companies At a Glance
- Tasks: Provide expert technical support and resolve complex IT issues for a diverse workforce.
- Company: FORT is a leading tech recruitment consultancy connecting talent with top companies in the North of England.
- Benefits: Enjoy opportunities for professional growth, skill enhancement, and a supportive team culture.
- Why this job: Join a dynamic team where technology drives success and make a real impact on business operations.
- Qualifications: 5+ years in IT support, 3+ years in 3rd line support, and relevant certifications preferred.
- Other info: Ideal for tech enthusiasts eager to tackle challenges and advance their careers.
The predicted salary is between 36000 - 60000 £ per year.
Join a thriving IT department supporting a diverse workforce of approximately 5,000 people across multiple platforms and locations. You will have the chance to manage and support cutting-edge Microsoft modern workplace solutions, as well as Microsoft Dynamics, in an environment where technology drives business success.
Impactful Role: Be the highest level of technical support, ensuring that complex issues are resolved swiftly and effectively, contributing directly to the company’s success.
Career Development: With continuous learning and improvement at the core of the team’s ethos, you’ll have ample opportunity for professional growth and skill enhancement.
- Provide expert-level technical support for complex IT issues, ensuring swift resolution and full documentation in the ITSM Solution.
- Handle escalated incidents from 1st and 2nd line support, conducting in-depth diagnostics and root cause analysis.
- Oversee system maintenance, ensuring optimal performance and reliability of IT infrastructure.
- Ability to document technical processes, project estimations, network schematics, and quotations.
Minimum of 5 years of IT support experience, with at least 3 years in a 3rd line support role. Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent).
1st, 2nd & 3rd Line Technical Support employer: FORT
Contact Detail:
FORT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st, 2nd & 3rd Line Technical Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft modern workplace solutions and Dynamics. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to handle escalated incidents effectively.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience in 3rd line support roles. Engaging with industry peers can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on the latest trends in cloud computing platforms like AWS, Azure, and Google Cloud. Being knowledgeable about these technologies will not only enhance your technical expertise but also show your commitment to continuous learning, aligning with the company's ethos.
We think you need these skills to ace 1st, 2nd & 3rd Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 3rd line support roles. Include specific examples of complex issues you've resolved and any certifications you hold, such as CCNA or MCSE.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Microsoft modern workplace solutions and any cloud computing platforms you've worked with, demonstrating how you can contribute to their success.
Showcase Problem-Solving Skills: When detailing your experience, focus on your problem-solving abilities. Provide examples of how you've conducted root cause analysis and handled escalated incidents, showcasing your expertise in technical support.
Highlight Continuous Learning: Since the role emphasises career development, mention any ongoing training or professional development you've pursued. This could include courses, certifications, or self-study that align with the company's ethos of continuous improvement.
How to prepare for a job interview at FORT
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with complex IT issues and how you've resolved them in the past. Highlight any relevant certifications like CCNA or MCSE, as well as your familiarity with cloud platforms such as AWS or Azure.
✨Demonstrate Problem-Solving Skills
Expect to be asked about specific scenarios where you had to conduct in-depth diagnostics or root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Documentation Skills
Since documentation is crucial for this role, be ready to discuss your experience in documenting technical processes and maintaining ITSM solutions. Bring examples of your previous work if possible, as this will show your attention to detail.
✨Cultural Fit and Continuous Learning
Research the company culture and be prepared to discuss how you align with their ethos of continuous learning and improvement. Share examples of how you've pursued professional development in your career, as this will demonstrate your commitment to growth.
