At a Glance
- Tasks: Support customers in integrating cutting-edge robotic systems and ensure safety compliance.
- Company: Join a leading tech company focused on innovative automation solutions.
- Benefits: Competitive salary, travel opportunities, and professional growth in a dynamic environment.
- Other info: Exciting role with travel opportunities and a chance to work on impactful projects.
- Why this job: Be the technical hero who transforms customer experiences with advanced robotics.
- Qualifications: Degree in engineering and experience in robotics or industrial automation required.
The predicted salary is between 45000 - 55000 € per year.
Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as FORT's primary technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems. This is a high-impact, high-visibility position that requires strong technical depth, effective interpersonal communication, and the ability to operate independently in fast-paced industrial environments.
Key Responsibilities
- Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms.
- Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
- Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
- Apply functional safety principles to validate safety-rated system designs.
- Deliver remote integration support as needed to FORT customers.
- Produce field reports, integration guides, and configuration documentation for internal and customer use.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field.
- 3+ years in systems engineering, field applications, or technical integration in robotics or industrial automation.
- Hands-on experience with CAN bus protocols and API integration in industrial contexts.
- Working knowledge of electrical systems, control schematics, and functional safety standards.
- Ability to travel up to 25%, including occasional international travel.
Preferred Qualifications
- Experience integrating wireless control or E-Stop systems into mobile robotics platforms.
- Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus).
Customer Solutions Engineer employer: FORT Robotics
At FORT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Solutions Engineer, you will not only have the opportunity to work with cutting-edge technology in the robotics and automation sector but also benefit from ongoing professional development and a supportive team environment. With a commitment to employee growth and a focus on meaningful contributions, FORT offers a unique chance to make a significant impact while enjoying a dynamic and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the robotics and automation field. Attend industry events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous integration projects. Highlight your hands-on experience with CAN bus protocols and API integration. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on explaining complex technical concepts in simple terms, as you’ll need to communicate effectively with customer teams. We want you to shine in those high-visibility moments!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. Don’t forget to tailor your application to highlight your relevant experience in systems engineering and functional safety.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in systems engineering and technical integration. We want to see how your skills align with the role of a Customer Solutions Engineer, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about integrating FORT products and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills:Since this role requires strong technical depth, make sure to mention your hands-on experience with CAN bus protocols and API integration. We’re looking for candidates who can hit the ground running, so highlight any relevant projects or experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FORT Robotics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around CAN bus protocols and API integration. Be ready to discuss specific projects where you've applied these skills, as this will show your hands-on experience and depth of understanding.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining complex technical concepts in simple terms. Think about how you would guide a customer through an integration design review or a site assessment, and be prepared to demonstrate your interpersonal skills during the interview.
✨Prepare for Real-World Scenarios
Expect scenario-based questions that assess your problem-solving abilities in fast-paced environments. Think of examples from your past experiences where you resolved implementation challenges or ensured compliance with safety standards, and be ready to share those stories.
✨Research FORT Products
Familiarise yourself with FORT's wireless E-Stop and remote-control products. Understanding their applications in AGVs and AMRs will not only help you answer questions more effectively but also show your genuine interest in the company and its offerings.
