At a Glance
- Tasks: Support customers in integrating cutting-edge robotic systems and ensure safety compliance.
- Company: Join a leading tech company focused on innovative automation solutions.
- Benefits: Competitive salary, travel opportunities, and professional growth in a dynamic environment.
- Other info: Exciting role with travel opportunities and a chance to work on impactful projects.
- Why this job: Be the technical hero who transforms customer experiences with advanced robotics.
- Qualifications: Degree in engineering and experience in robotics or industrial automation required.
The predicted salary is between 45000 - 55000 £ per year.
Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as FORT's primary technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems. This is a high-impact, high-visibility position that requires strong technical depth, effective interpersonal communication, and the ability to operate independently in fast-paced industrial environments.
Key Responsibilities
- Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms.
- Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
- Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
- Apply functional safety principles to validate safety-rated system designs.
- Deliver remote integration support as needed to FORT customers.
- Produce field reports, integration guides, and configuration documentation for internal and customer use.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field.
- 3+ years in systems engineering, field applications, or technical integration in robotics or industrial automation.
- Hands-on experience with CAN bus protocols and API integration in industrial contexts.
- Working knowledge of electrical systems, control schematics, and functional safety standards.
- Ability to travel up to 25%, including occasional international travel.
Preferred Qualifications
- Experience integrating wireless control or E-Stop systems into mobile robotics platforms.
- Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus).
Customer Solutions Engineer employer: FORT Robotics
FORT Robotics is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, team members are encouraged to expand their skills through hands-on experience and training opportunities. Located in the UK, FORT Robotics fosters a culture of safety and excellence, making it an ideal place for those passionate about robotics and automation to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer
✨Dive into Robotics Meetups
Get yourself out there and connect with others in the robotics-automation field by attending local meetups and industry events. These gatherings are where the magic happens, and you might just rub shoulders with someone from FORT Robotics or get insider tips on upcoming vacancies.
✨Showcase Your Projects
Create a portfolio that highlights your robotics projects, whether they're personal, academic, or freelance. Share this on platforms like GitHub or your personal website, as it shows potential employers, like FORT Robotics, what you're made of and your hands-on experience in the field.
✨Utilise University Resources
If you're fresh out of university or still connected, don't underestimate your career services. They often have exclusive access to job fairs and employer networking events in technical fields like ours, so make sure you tap into those resources to discover openings at companies like FORT Robotics.
✨Engage in Online Communities
Join online communities that focus on robotics and automation, such as forums or LinkedIn groups. Engage in conversations, ask questions, and share insights. This not only builds your visibility but could also lead to direct connections at firms like FORT Robotics, which might have the full-time role you're after.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Showcase Your Technical Skills:In the robotics and automation field, it's crucial to highlight your technical skills on your CV. Include specific programming languages, software platforms, and any relevant robotics experience. Don’t forget to mention any projects or systems you've developed – this info can really make you stand out!
Portfolio Perfection:Having a polished portfolio can speak volumes for a role in robotics. Include any relevant case studies, designs, or prototypes you've worked on. If you've participated in competitions or hackathons, showcase these achievements as well – they show initiative and problem-solving skills!
Tailored Cover Letter Magic:In your cover letter, don’t just tell us that you love robotics—tell us why you’re passionate about automation specifically! Explain how your skills can contribute to FORT Robotics’s projects and remember to connect your past experiences to what you'll be doing in this role.
Certifications Matter:If you’ve got any relevant certifications, such as in robotic process automation or machine learning, make sure they’re front and centre on your CV. These credentials show you're dedicated to your field and keep you up to date with industry standards – we love to see that!
How to prepare for a job interview at FORT Robotics
✨Showcase Your Technical Wizardry
For a role in robotics and automation at FORT Robotics, it's crucial to demonstrate your technical skills. Be prepared to dive into specifics about the programming languages and tools you’ve used, like Python or ROS (Robot Operating System). Brush up on your knowledge of algorithms and control systems, as these might come up during technical questions.
✨Bring Your Projects to Life
With a full-time position in robotics, you should have a portfolio of your projects ready to show. Whether it's a robot you built for a competition or a simple automation script, make sure you can discuss the challenges you faced and how you solved them. This hands-on experience is gold and shows you can apply theoretical knowledge in real-world scenarios.
✨Think Like an Engineer
Expect some problem-solving scenarios during your interview. You might be asked to design a basic automation solution on the spot or troubleshoot a robotic system. Practising these types of technical questions can really set you apart, as they require critical thinking and a systematic approach to tackle problems.
✨Culture Fit Is Key!
Don’t underestimate the importance of cultural fit at FORT Robotics. They might ask about your teamwork experience and how you handle challenges with peers. Be ready to share examples of working in diverse teams, as collaboration is often central to projects in robotics and automation.
