At a Glance
- Tasks: Lead large-scale operational and digital transformation programmes across multiple teams.
- Company: Dynamic company focused on innovative delivery and change management.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: Fast-paced environment with continuous learning and development opportunities.
- Why this job: Make a real impact in transforming operations and engaging with diverse stakeholders.
- Qualifications: Experience in complex transformations and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
Location: Midlands – Hybrid
Type: Perm
Overview of the role:
We are looking for an experienced Delivery Implementation & Change Lead to help drive a large-scale operational and digital transformation programme across multiple workstreams, products and stakeholder groups. This is not a traditional project management role. We need someone who can combine delivery leadership, implementation management, business change, stakeholder engagement and operational pragmatism within a fast-moving product and client environment.
You will work directly with senior leadership, client stakeholders, product teams, development teams, business change specialists and operational users to ensure programmes are delivered with pace, structure, credibility and consistency. The role requires someone who is comfortable operating from executive-level steering conversations all the way down into the detail of delivery execution, implementation planning and operational readiness.
Key Responsibilities
- Programme & Delivery Leadership
- Lead delivery coordination across multiple product implementations and workstreams
- Bring structure, governance and consistency to large-scale transformation activity
- Ensure alignment between roadmap, delivery plans, operational dependencies and client expectations
- Drive delivery cadence across stand-ups, implementation reviews, steering groups and operational checkpoints
- Identify risks, blockers and dependencies early and coordinate mitigation activities
- Support go-live planning, deployment readiness and hypercare activities
- Business Change & Operational Readiness
- Lead implementation and business change activities across operational teams and supply chain partners
- Help clients transition from legacy operational processes into modern digital workflows
- Drive adoption, engagement and behavioural change across operational and field teams
- Coordinate training, communications and operational readiness activities
- Ensure delivery approaches balance speed with sustainable organisational adoption
- Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders across operational, transformation and IT functions
- Provide confidence through clear communication, robust planning and visible control of delivery
- Bridge the gap between technical teams and non-technical operational stakeholders
- Support executive-level reporting, governance and programme communications
- Maintain alignment across internal teams, client teams and third-party suppliers
- Product & Technical Delivery Coordination
- Work closely with product owners, developers, architects and delivery teams to coordinate delivery priorities
- Provide delivery guardrails to agile product and engineering teams
- Ensure requirements, scope and delivery outcomes remain aligned to programme objectives
- Support integration and implementation activities across complex client environments
- Coordinate across internal and external technology teams including client IT departments
- Operational Transformation
- Support the rollout of operational tooling across contractor and supply chain environments
- Help establish standardised operational processes and scalable delivery models
- Ensure implementation quality, data integrity and operational consistency
- Work closely with delivery teams to ensure solutions are fit for real operational use in the field
Experience & Background
We are looking for someone with experience operating in complex transformation and implementation environments, ideally within utilities, infrastructure, operational technology or regulated industries.
- Operational systems implementation
- Business change and operational readiness
- Product-led transformation environments
- Complex stakeholder and governance environments
- Agile and hybrid delivery methodologies
- Programme recovery or transformation remediation
Experience working with:
- Utilities organisations
- SAP or legacy operational ecosystems
- Mobile field workforce solutions
- Operational control room environments
- Contractor or supply chain operational models
- Systems integration and data migration environments would be highly beneficial.
Skills & Attributes
We are specifically looking for someone who:
- Is highly delivery-focused and outcome-oriented
- Can operate confidently at both strategic and detailed delivery levels
- Is comfortable being hands on within delivery environments
- Has strong credibility with senior stakeholders
- Communicates clearly and consistently
- Understands how to work effectively with agile product and development teams
- Can balance governance with pragmatism
- Is comfortable operating within ambiguity and evolving environments
- Understands the realities of operational transformation and frontline adoption
Career progression and continued learning development
Delivery Lead in West Bromwich employer: Forsyth Barnes
Join a forward-thinking organisation in the Midlands that prioritises employee growth and development, offering a hybrid work model that promotes work-life balance. As a Delivery Lead, you will be part of a dynamic team driving significant operational and digital transformations, with ample opportunities for professional advancement and collaboration with senior leadership. The company fosters a culture of innovation and inclusivity, ensuring that every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in delivery and change management. Attend events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led delivery coordination or managed stakeholder relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role you’re interested in. Research the company’s projects and challenges, and be ready to discuss how your experience aligns with their needs during interviews.
✨Tip Number 4
Keep an eye on our website for openings! We often have roles that fit your skill set, and applying directly through us can give you a better chance of standing out. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Delivery Lead in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Lead. Highlight your experience in delivery leadership and operational transformation, and don’t forget to mention any relevant projects you've led that align with our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven change and managed stakeholders in previous roles, and show us your passion for operational excellence.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure your application reflects your strong communication skills. Use clear and concise language, and demonstrate how you’ve built trusted relationships in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Forsyth Barnes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Delivery Lead role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that showcase your delivery leadership and change management skills. Be ready to discuss how you've successfully navigated complex stakeholder environments or led operational transformations, as these are crucial for this role.
✨Engage with Stakeholder Scenarios
Since the role involves significant client and stakeholder management, prepare to discuss how you would build trusted relationships with senior stakeholders. Consider potential scenarios they might present and think about how you would approach them, balancing technical and non-technical communication.
✨Show Your Adaptability
The job requires someone comfortable operating in ambiguity and evolving environments. Be prepared to share instances where you've successfully adapted to change or managed unexpected challenges in a project. Highlight your ability to maintain focus on delivery while being flexible in your approach.
