At a Glance
- Tasks: Shape world-class fan experiences and drive innovation across global sports events.
- Company: Leading global sports organisation with a focus on excellence.
- Benefits: Competitive salary, bonus, benefits, and international travel opportunities.
- Other info: Dynamic role with opportunities for creativity and collaboration across global teams.
- Why this job: Make a real impact on fan experiences while travelling the world.
- Qualifications: 5+ years in sports or hospitality, strong analytical skills, and excellent communication.
The predicted salary is between 70000 - 80000 € per year.
Location: London, England, Europe or Florida, USA
Industry: Sports
Position Type: Full-Time
Salary: £70,000 - £80,000 + Bonus + Benefits
Contact: International Travel Required
Forsyth Barnes are delighted to be representing a leading global sports organisation in the search for a Manager, Standards & Best Practices. This is a unique opportunity to play a key role in shaping world-class fan and premium hospitality experiences across an international portfolio of events. The position will focus on driving innovation, benchmarking global best practices, and developing scalable frameworks that elevate both spectator and corporate experiences across the organisation’s global event network.
The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate-hospitality experience across a global professional sports tour. This position drives organization-wide innovation by benchmarking global best practices, building shared frameworks, and enabling events of all sizes to deliver world-class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across events, and shaping consistent standards that strengthen the brand. When traveling to events, the role also contributes targeted observations to support the overall Player Experience.
Responsibilities
- Standards, Benchmarking & Best Practices Sharing
- Lead global benchmarking across sports, live entertainment, hospitality, and major-event industries to identify trends and innovations.
- Identify and define Fan Experience standards adaptable across diverse demographics and event types.
- Translate global insights into organization-ready best practices, templates, and decision guides usable by events of all categories.
- Maintain and evolve a cross-event Best Practices Hub, ensuring resources are current, high-quality, and widely adopted.
- Facilitate structured knowledge-sharing across events to promote continuous improvement to the fan experience and premium hospitality.
- Collaborate cross-functionally with internal teams including Tournament/Event Relations, Digital, Partnerships, Player Relations, and Media to align standards and share insights.
- Event Lifecycle & Fan Experience Support
- Conduct diagnostic reviews of fan-journey and corporate-hospitality touchpoints.
- Identify scalable innovations adaptable for varying budgets and infrastructure.
- Advise events on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court/event branding, and F&B.
- Collaborate with Partnerships teams to understand and meet partner expectations and develop hospitality best-practice assets.
- Work alongside travel and experiences partners to integrate and elevate premium fan experiences at events.
- Data, Insight & Measurement
- Develop a consistent, organization-wide measurement framework to evaluate fan and corporate experience.
- Analyze cross-event data to identify trends, opportunities, and areas for improvement.
- Leverage insights to create presentations that illustrate key findings.
- Training, Enablement & Community Building
- Participate in internal workshops organized by the Event/Tournament Relations Team.
- Develop training modules for guest services and hospitality teams.
- Lead knowledge-sharing sessions and produce rapid-learning briefs based on benchmarking insights and event visits.
- Support to Player Experience Standards (Secondary Responsibility)
- When on-site at events, monitor overarching elements of Player Experience and Event Operations.
- Report observations for integration into broader player-focused improvement initiatives.
Experience & Skills
- Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or a related field.
- Experience in benchmarking, insights, CX strategy, or premium experience design.
- Experience influencing stakeholders without direct authority.
- International sports and/or professional tennis industry experience is a plus.
- Customer-journey design, operational playbook development, and training delivery experience.
- Product development experience.
- Strong analytical and benchmarking capability.
- Creative and innovative mindset.
- Excellent communication and relationship-management skills across global teams.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Multilingual skills are a plus; English proficiency is required.
Travel
International travel up to 50%
Manager, Standards & Best Practices (Ref: 196589) in Slough employer: Forsyth Barnes
Join a leading global sports organisation that prioritises innovation and excellence in fan and premium hospitality experiences. With a strong focus on employee growth, you will have the opportunity to shape world-class standards while collaborating with diverse teams across international events. Enjoy a dynamic work culture that values creativity and offers competitive benefits, including a salary range of £70,000 - £80,000 plus bonuses, all within the vibrant cities of London or Florida.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Standards & Best Practices (Ref: 196589) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and hospitality industries. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or at networking events, share your insights on best practices and innovations in fan experiences. This will not only showcase your knowledge but also position you as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by researching the company’s recent events and initiatives. Be ready to discuss how you can contribute to their goals, especially in elevating the spectator experience. Tailor your examples to align with their values and mission.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining the team and makes it easier for us to find your application.
We think you need these skills to ace Manager, Standards & Best Practices (Ref: 196589) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, Standards & Best Practices. Highlight your experience in sports, hospitality, and any relevant benchmarking projects. We want to see how your skills align with our mission to elevate fan experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving fan experiences and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and insights, make sure to showcase your analytical skills in your application. Share examples of how you've used data to drive improvements in past roles. We’re all about using insights to create better experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Forsyth Barnes
✨Know Your Standards
Make sure you’re well-versed in the latest trends and best practices in sports and hospitality. Research the organisation’s previous events and their fan experiences. This will help you demonstrate your understanding of what elevates a spectator's experience.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive improvements in past roles. Bring examples of how you’ve benchmarked performance or identified trends that led to successful outcomes. This will highlight your analytical capabilities, which are crucial for this role.
✨Collaboration is Key
Be ready to talk about your experience working cross-functionally. Share specific instances where you’ve collaborated with different teams to achieve a common goal. This will show that you can foster collaboration, which is essential for driving innovation across events.
✨Prepare for Scenario Questions
Think about potential scenarios related to fan experience and premium hospitality. Prepare your thoughts on how you would approach these situations, focusing on innovative solutions and best practices. This will demonstrate your strategic thinking and problem-solving skills.
