At a Glance
- Tasks: Lead large-scale enterprise transformation programmes and manage senior client relationships.
- Company: Dynamic consulting firm focused on technology-enabled transformations.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Join a collaborative team and thrive in a dynamic, client-facing role.
- Why this job: Drive impactful change in fast-paced environments while working with C-suite stakeholders.
- Qualifications: Experience in enterprise transformation and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 € per year.
We are seeking an experienced Delivery Director to lead the successful delivery of complex enterprise transformation programmes across ServiceNow, Global Business Services (GBS), and wider digital transformation initiatives. This role requires a strong blend of programme leadership, stakeholder management, delivery governance, and consulting capability. The successful candidate will oversee large-scale multi-workstream programmes, manage senior client relationships, and ensure high-quality delivery across complex transformation environments.
The role is highly client-facing and suited to someone who thrives in fast-paced consulting environments, working closely with C-suite stakeholders to drive business outcomes through technology-enabled transformation.
Key Responsibilities- Lead end-to-end delivery of large-scale ServiceNow and enterprise transformation programmes
- Oversee complex multi-workstream initiatives across IT, HR, Finance, Customer Operations, and Shared Services functions
- Manage programme governance, commercial performance, delivery quality, risks, and stakeholder engagement
- Build trusted relationships with senior client stakeholders including CIOs, CTOs, Transformation Directors, and GBS leaders
- Drive delivery excellence across operating model transformation, process optimisation, and service management initiatives
- Lead and mentor cross-functional delivery teams including programme managers, architects, consultants, and third-party partners
- Support pre-sales activities including solution shaping, client workshops, proposals, and strategic deal support
- Ensure alignment between business objectives, operating models, and technology delivery
- Champion best practice delivery methodologies including Agile, hybrid delivery, and ITIL-aligned service management
- Proven experience leading enterprise-scale transformation programmes within consulting or professional services environments
- Strong background delivering ServiceNow programmes across modules such as ITSM, ITOM, CSM, HRSD, or Enterprise Service Management
- Experience across Global Business Services (GBS), Shared Services, or Target Operating Model transformation
- Demonstrated success managing complex client engagements and executive stakeholders
- Experience overseeing large delivery teams and managing programme financials/commercials
- Strong understanding of governance, PMO, change management, and operational transformation
- Experience supporting bids, proposals, and pre-sales engagements is highly desirable
- Consulting experience from firms such as Accenture, Deloitte, EY, KPMG, PwC, Cognizant, Capgemini, IBM, or similar
- Experience working across highly regulated or enterprise-scale environments
- Knowledge of ITIL, Agile, SAFe, or enterprise architecture frameworks
- ServiceNow certifications highly advantageous
- Programme & Portfolio Leadership
- ServiceNow Delivery
- Enterprise Transformation
- Global Business Services (GBS)
- Operating Model Design
- Stakeholder Management
- Delivery Governance
- Change & Transformation
- Pre-sales & Solution Shaping
- Commercial & Financial Management
- Agile & ITIL Delivery
- Cross-functional Leadership
Delivery Director (GBS) (Ref:196597) in Slough employer: Forsyth Barnes
As a Delivery Director at our company, you will be part of a dynamic and innovative team that thrives on delivering impactful enterprise transformation programmes. We offer a collaborative work culture that prioritises employee growth through mentorship and professional development opportunities, alongside competitive benefits tailored to support your well-being. Located in a vibrant area, our office provides a stimulating environment where you can engage with senior stakeholders and drive meaningful change across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Director (GBS) (Ref:196597) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your skills in programme leadership and stakeholder management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Delivery Director (GBS) (Ref:196597) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Director role. Highlight your experience with ServiceNow and enterprise transformation programmes, as well as your stakeholder management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in leading complex programmes and managing senior client relationships. Let us know how you can drive business outcomes through technology!
Showcase Your Leadership Skills:As a Delivery Director, you'll be leading cross-functional teams. Make sure to highlight your leadership experience in your application. We want to see how you've mentored teams and driven delivery excellence in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you're keen on joining the StudySmarter team!
How to prepare for a job interview at Forsyth Barnes
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the various ServiceNow modules like ITSM, ITOM, and HRSD. Brush up on how these can drive enterprise transformation and be ready to discuss specific examples from your past experiences.
✨Master Stakeholder Engagement
Since this role is highly client-facing, practice how you would build relationships with senior stakeholders. Prepare anecdotes that showcase your ability to manage executive expectations and deliver results in complex environments.
✨Showcase Your Leadership Skills
Be ready to talk about your experience leading cross-functional teams. Highlight your approach to mentoring and guiding programme managers and consultants, and how you ensure delivery excellence across multi-workstream initiatives.
✨Prepare for Pre-Sales Scenarios
Familiarise yourself with the pre-sales process, including solution shaping and client workshops. Think of ways you can contribute to proposals and strategic deals, as this will demonstrate your understanding of the business side of transformation.
