Senior Functional Consultant | ServiceNow (Ref: 197763)
Location: London / Hybrid
Type: Permanent
We're supporting a growing ServiceNow transformation consultancy that is looking to add a number of Senior Functional Consultants to its UK practice.
This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation.
We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding challenges and translating requirements into practical solutions.
Responsibilities
- Lead discovery workshops and stakeholder interviews
- Gather and document business requirements
- Analyse and map current and future-state processes
- Create user stories and functional specifications
- Support ServiceNow solution design and delivery
- Work closely with architects, developers and project teams
- Facilitate UAT and support adoption activities
- Build trusted relationships with client stakeholders
- Drive continuous process improvement initiatives
Experience Required
- Experience as a Functional Consultant, Business Analyst, Process Consultant or ServiceNow Consultant
- ServiceNow experience across HRSD, CSM, ITSM or Employee Services
- Strong workshop facilitation and stakeholder management skills
- Requirements gathering and process mapping experience
- User story creation and backlog management
- UAT planning and execution
- Experience working within Agile delivery environments
- Shared Services experience
- HR Operations or Employee Services exposure
- ServiceNow CSA or CIS Certifications
- ITIL Certification
- Experience supporting large-scale transformation initiatives
The Ideal Person
You'll be comfortable engaging with stakeholders, understanding business processes and helping shape ServiceNow-enabled solutions that deliver measurable outcomes.
This role would suit someone currently working as a:
- Senior Functional Consultant
- Functional Consultant
- ServiceNow Consultant
- Senior Business Analyst
- Business Process Consultant
- HRIS Consultant
- Service Delivery Consultant
What's on Offer
- Exposure to HR, Employee Services, Customer Service and Shared Service environments
- Strong career progression opportunities
- Opportunity to work with the latest ServiceNow and AI-enabled capabilities
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Senior Functional Consultant (Ref: 197763) employer: Forsyth Barnes
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as an HRSD Consultant will directly influence the future of HR and Employee Relations services. With a strong emphasis on employee growth, you will have access to continuous professional development opportunities and a supportive work culture that encourages challenging the status quo. Located in a dynamic environment, this role offers the chance to work closely with senior stakeholders, making a meaningful impact while enjoying the benefits of a flexible contract arrangement.
