Senior Office Manager (Ref: 194886) in Nottingham

Overview

We are seeking an experienced and dynamic Senior Office Manager to join our. Reporting directly to the Managing Director, you will play a pivotal role in driving operational excellence, supporting business growth, and leading a high-performing office team. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and enjoys leading both people and processes.

Key Responsibilities

• Monitor and improve lead conversion rates, ensuring maximum client engagement.
• Drive occupancy growth through effective planning and client management.
• Oversee the execution of marketing activities, ensuring alignment with business objectives.
• Promote referral growth through strong client relationships and networking.

2. Systems & Processes

• Ensure adherence to established processes, maintaining a high compliance rate.
• Monitor system efficiency and data accuracy across all operational platforms.
• Champion system adoption and provide training to staff as required.
• Identify and implement process improvements to enhance operational performance.
• Maintain fee collection rates in line with business targets.
• Manage budgets effectively and ensure financial targets are met
• Ensure the business is audit-ready at all times with accurate documentation and reporting.

4. People & Team Development

• Retain and develop a motivated, high-performing team.
• Oversee staff training and professional development initiatives.
• Foster staff engagement and a positive working culture.
• Manage recruitment processes to attract and retain top talent.

5. Leadership & Strategy

• Set goals and conduct performance reviews with team members.
• Promote cross-functional collaboration to ensure seamless operations.
• Support business continuity planning and readiness for operational challenges.

Key Performance Indicators (KPIs)

• Sales & Marketing: Lead Conversion Rate, Occupancy Growth, Marketing Activity Execution, Referral Growth
• Systems & Processes: Process Compliance Rate, System Efficiency & Accuracy, System Adoption & Training, Process Improvement Implementation
• Operational & Financial Oversight: Fee Collection Rate, Budget Adherence, Audit Readiness
• People & Team Development: Team Retention, Training Development, Staff Engagement, Recruitment Oversight
• Leadership & Strategy: Goal Setting & Reviews, Cross-Function Collaboration, Business Continuity Readiness

Skills & Qualifications

• Proven experience in office management or senior administrative roles.
• Strong leadership and team management capabilities.
• Excellent organisational, planning, and problem-solving skills.
• Experience with financial oversight, budgeting, and operational systems.
• Effective communication and interpersonal skills.
• Proactive, strategic thinker with the ability to drive process improvements.

How to Apply

If you are a motivated professional looking for a senior management role in a dynamic environment, please send your CV and cover letter to simon.wilkinson@forsythbarnes.com.