At a Glance
- Tasks: Lead and optimise e-commerce operations while driving performance and compliance.
- Company: Fast-growing e-commerce business in the pharmacy and healthcare sector.
- Benefits: Autonomy in decision-making, opportunity for impact, and a dynamic work environment.
- Other info: Join a transformative journey in a fast-paced, evolving industry.
- Why this job: Shape operational success and drive growth in a pivotal leadership role.
- Qualifications: Proven experience in senior operational roles with a focus on KPIs and team leadership.
The predicted salary is between 59576 - 65000 £ per year.
FB is partnering with a fast-growing e-commerce business operating within a regulated environment (pharmacy and healthcare-adjacent operations) to appoint a high-impact General Manager / Operations Manager. This is a pivotal leadership role for a forward-thinking, commercially driven operational generalist who thrives in scaling environments. You will be responsible for taking ownership of operational performance, shaping KPI frameworks, and driving continuous improvement across a multi-channel e-commerce operation. The business is entering a key growth phase and is looking for someone who can bring structure, clarity and performance discipline while remaining hands-on in execution.
As General Manager, you will own the end-to-end operational performance of the business, ensuring teams, systems and processes are aligned to deliver efficiency, compliance and commercial growth. You will have the autonomy to define and shape operational KPIs, build performance frameworks and embed a high-accountability culture across the organisation. This role requires a balance of strategic thinking and hands-on leadership within a fast-paced e-commerce and regulated operational environment.
Key Responsibilities- Operational Leadership
- Own day-to-day operational performance across e-commerce fulfilment and regulated workflows
- Review and optimise existing processes to improve efficiency, scalability and customer experience
- Drive operational excellence across fulfilment, supply chain and customer operations
- Ensure seamless collaboration across operational, commercial and support teams
- KPI & Performance Management
- Design and implement operational KPI frameworks from the ground up
- Use data and insight to drive performance improvement and decision-making
- Establish a culture of accountability, ownership and continuous improvement
- Translate business objectives into measurable operational outcomes
- People Leadership
- Lead, develop and coach operational managers and teams
- Build a high-performance, collaborative and solutions-focused culture
- Manage performance and support capability development across the organisation
- Support organisational growth and structural evolution
- Growth & Transformation
- Support business scaling through process improvement and operational redesign
- Identify and implement opportunities for automation and digital enhancement
- Partner with leadership on transformation initiatives and strategic priorities
- Introduce scalable operational practices to support long-term growth
- Compliance & Quality
- Ensure all operations meet required regulatory and quality standards
- Work closely with pharmacy and regulated function teams to ensure safe and compliant delivery
- Balance operational efficiency with strict adherence to governance requirements
About You
Essential Experience- Proven experience in a General Manager, Operations Manager or senior operational leadership role
- Strong track record of owning KPIs and driving measurable operational improvement
- Experience leading managers and multi-layered operational teams
- Commercially minded with strong problem-solving ability
- Comfortable operating in fast-paced, evolving environments
- E-commerce, retail, logistics, fulfilment or regulated industry experience (pharmacy/healthcare advantageous)
- Exposure to transformation, scaling or operational turnaround environments
- Experience introducing automation, systems improvement or process redesign
- Understanding of regulated product distribution environments
Why Apply?
- Opportunity to shape the operational model and KPI framework from the ground up
- High-impact leadership role with genuine autonomy and influence
- Fast-growing e-commerce environment with strong transformation agenda
- Chance to build structure, scalability and performance in a developing operation
General Manager (Ref: 196765) in Nottingham employer: Forsyth Barnes
Join a dynamic e-commerce business in Nottingham that prioritises innovation and operational excellence. As a General Manager, you will enjoy a culture of collaboration and accountability, with ample opportunities for professional growth and development. The company offers a unique chance to shape the operational landscape while being part of a fast-paced environment that values your contributions and encourages continuous improvement.
