At a Glance
- Tasks: Shape world-class fan experiences and drive innovation across global sports events.
- Company: Join a leading global sports organisation with a passion for excellence.
- Benefits: Full-time role with international travel, competitive salary, and growth opportunities.
- Other info: Dynamic role with opportunities for creativity and professional development.
- Why this job: Make a real impact on fan experiences while collaborating with diverse teams.
- Qualifications: 5+ years in sports or hospitality, strong analytical skills, and excellent communication.
The predicted salary is between 60000 - 75000 € per year.
Position: Manager, Standards & Best Practices
Location: London, England, Europe or Florida, USA
Position Type: Full-Time International Travel Required
Forsyth Barnes are delighted to be representing a leading global sports organisation in the search for a Manager, Standards & Best Practices. This is a unique opportunity to play a key role in shaping world‑class fan and premium hospitality experiences across an international portfolio of events. The position will focus on driving innovation, benchmarking global best practices, and developing scalable frameworks that elevate both spectator and corporate experiences across the organisation’s global event network.
Summary
The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate‑hospitality experience across a global professional sports tour. This position drives organisation‑wide innovation by benchmarking global best practices, building shared frameworks, and enabling events of all sizes to deliver world‑class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across events, and shaping consistent standards that strengthen the brand. When travelling to events, the role also contributes targeted observations to support the overall Player Experience.
Responsibilities
- Lead global benchmarking across sports, live entertainment, hospitality, and major‑event industries to identify trends and innovations.
- Identify and define Fan Experience standards adaptable across diverse demographics and event types.
- Translate global insights into organisation‑ready best practices, templates, and decision guides usable by events of all categories.
- Maintain and evolve a cross‑event Best Practices Hub, ensuring resources are current, high‑quality, and widely adopted.
- Facilitate structured knowledge‑sharing across events to promote continuous improvement to the fan experience and premium hospitality.
- Collaborate cross‑functionally with internal teams including Tournament/Event Relations, Digital, Partnerships, Player Relations, and Media to align standards and share insights.
Event Lifecycle & Fan Experience Support
- Conduct diagnostic reviews of fan‑journey and corporate‑hospitality touchpoints.
- Identify scalable innovations adaptable for varying budgets and infrastructure.
- Advise events on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on‑court/event branding, and F&B.
- Collaborate with Partnerships teams to understand and meet partner expectations and develop hospitality best‑practice assets.
- Work alongside travel and experiences partners to integrate and elevate premium fan experiences at events.
Data, Insight & Measurement
- Develop a consistent, organisation‑wide measurement framework to evaluate fan and corporate experience.
- Analyze cross‑event data to identify trends, opportunities, and areas for improvement.
- Leverage insights to create presentations that illustrate key findings.
Training, Enablement & Community Building
- Participate in internal workshops organized by the Event/Tournament Relations Team.
- Develop training modules for guest services and hospitality teams.
- Lead knowledge‑sharing sessions and produce rapid‑learning briefs based on benchmarking insights and event visits.
Support to Player Experience Standards (Secondary Responsibility)
- When on‑site at events, monitor overarching elements of Player Experience and Event Operations.
- Report observations for integration into broader player‑focused improvement initiatives.
Experience & Skills
- Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or a related field.
- Experience in benchmarking, insights, CX strategy, or premium experience design.
- Experience influencing stakeholders without direct authority.
- International sports and/or professional tennis industry experience is a plus.
- Customer‑journey design, operational playbook development, and training delivery experience.
- Strong analytical and benchmarking capability.
- Creative and innovative mindset.
- Excellent communication and relationship‑management skills across global teams.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Multilingual skills are a plus; English proficiency is required.
Manager, Standards & Best Practices (Ref: 196589) employer: Forsyth Barnes
Join a leading global sports organisation that prioritises innovation and excellence in fan and premium hospitality experiences. With a vibrant work culture that fosters collaboration and continuous improvement, employees are empowered to drive impactful change across an international portfolio of events. Located in dynamic cities like London and Florida, this role offers unique opportunities for professional growth and international travel, making it an ideal environment for those passionate about elevating the spectator experience.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Standards & Best Practices (Ref: 196589)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and hospitality industries. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Create a portfolio or a presentation that highlights your best practices and innovative ideas related to fan experiences. This can really set you apart during interviews and show that you’re ready to hit the ground running.
✨Tip Number 3
Prepare for those interviews! Research the company and its events thoroughly. Think about how your experience aligns with their goals, especially around elevating spectator and corporate experiences. Tailor your answers to reflect their values and needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Manager, Standards & Best Practices (Ref: 196589)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, Standards & Best Practices. Highlight your experience in sports, hospitality, and guest experience design, and don’t forget to showcase any relevant achievements that align with our mission at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing fan experiences and how your skills can contribute to our global events. Keep it engaging and personal – we want to see your personality!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and benchmarking, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive improvements in past roles – we love seeing those insights in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Forsyth Barnes
✨Know Your Standards
Familiarise yourself with the latest trends and best practices in fan experience and hospitality. Research the organisation's previous events and their approach to premium experiences. This will help you demonstrate your understanding of what makes a world-class event.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data and insights to drive improvements in past roles. Be ready to share specific examples of how you've benchmarked performance or developed frameworks that enhanced guest experiences. This will highlight your analytical mindset and strategic influence.
✨Collaboration is Key
Since the role involves working cross-functionally, think of examples where you've successfully collaborated with different teams. Highlight your relationship management skills and how you've influenced stakeholders without direct authority. This will show your ability to foster collaboration.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to fan experience or hospitality challenges. Prepare by thinking through potential scenarios and your approach to solving them. This will demonstrate your problem-solving skills and innovative mindset.
