At a Glance
- Tasks: Lead global benchmarking and develop best practices for fan experiences at major sports events.
- Company: Join a leading global sports organisation shaping premium hospitality experiences.
- Benefits: Competitive salary, bonus, benefits, and opportunities for international travel.
- Other info: Dynamic role with opportunities for creativity and innovation in a global setting.
- Why this job: Make a real impact on fan experiences while travelling to exciting events worldwide.
- Qualifications: 5+ years in sports or hospitality, strong analytical skills, and excellent communication.
The predicted salary is between 70000 - 80000 € per year.
Location: London, England, Europe or Florida, USA
Industry: Sports
Position Type: Full-Time
Salary: £70,000 - £80,000 + Bonus + Benefits
Contact: james.gershfield@forsythbarnes.com
International Travel Required
Forsyth Barnes are delighted to be representing a leading global sports organisation in the search for a Manager, Standards & Best Practices. This is a unique opportunity to play a key role in shaping world-class fan and premium hospitality experiences across an international portfolio of events. The position will focus on driving innovation, benchmarking global best practices, and developing scalable frameworks that elevate both spectator and corporate experiences across the organisation’s global event network.
Summary
The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate-hospitality experience across a global professional sports tour. This position drives organization-wide innovation by benchmarking global best practices, building shared frameworks, and enabling events of all sizes to deliver world-class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across events, and shaping consistent standards that strengthen the brand. When traveling to events, the role also contributes targeted observations to support the overall Player Experience.
Responsibilities
- Standards, Benchmarking & Best Practices Sharing
- Lead global benchmarking across sports, live entertainment, hospitality, and major-event industries to identify trends and innovations.
- Identify and define Fan Experience standards adaptable across diverse demographics and event types.
- Translate global insights into organization-ready best practices, templates, and decision guides usable by events of all categories.
- Maintain and evolve a cross-event Best Practices Hub, ensuring resources are current, high-quality, and widely adopted.
- Facilitate structured knowledge-sharing across events to promote continuous improvement to the fan experience and premium hospitality.
- Collaborate cross-functionally with internal teams including Tournament/Event Relations, Digital, Partnerships, Player Relations, and Media to align standards and share insights.
- Event Lifecycle & Fan Experience Support
- Conduct diagnostic reviews of fan-journey and corporate-hospitality touchpoints.
- Identify scalable innovations adaptable for varying budgets and infrastructure.
- Advise events on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court/event branding, and F&B.
- Collaborate with Partnerships teams to understand and meet partner expectations and develop hospitality best-practice assets.
- Work alongside travel and experiences partners to integrate and elevate premium fan experiences at events.
- Data, Insight & Measurement
- Develop a consistent, organization-wide measurement framework to evaluate fan and corporate experience.
- Analyze cross-event data to identify trends, opportunities, and areas for improvement.
- Leverage insights to create presentations that illustrate key findings.
- Training, Enablement & Community Building
- Participate in internal workshops organized by the Event/Tournament Relations Team.
- Develop training modules for guest services and hospitality teams.
- Lead knowledge-sharing sessions and produce rapid-learning briefs based on benchmarking insights and event visits.
- Support to Player Experience Standards (Secondary Responsibility)
- When on-site at events, monitor overarching elements of Player Experience and Event Operations.
- Report observations for integration into broader player-focused improvement initiatives.
Experience & Skills
- Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or a related field.
- Experience in benchmarking, insights, CX strategy, or premium experience design.
- Experience influencing stakeholders without direct authority.
- International sports and/or professional tennis industry experience is a plus.
- Customer-journey design, operational playbook development, and training delivery experience.
- Product development experience.
- Strong analytical and benchmarking capability.
- Creative and innovative mindset.
- Excellent communication and relationship-management skills across global teams.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Multilingual skills are a plus; English proficiency is required.
Travel
International travel up to 50%
Manager, Standards & Best Practices (Ref: 196589) in London employer: Forsyth Barnes
Forsyth Barnes is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the global sports industry. With a focus on employee growth, the company provides extensive training opportunities and encourages knowledge-sharing across teams, ensuring that every team member can contribute to shaping world-class fan experiences. Located in vibrant London or sunny Florida, employees enjoy a competitive salary package, including bonuses and benefits, while being part of a forward-thinking organisation that values excellence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Standards & Best Practices (Ref: 196589) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sports and events industry. Attend conferences, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your best practices and innovative ideas in fan experience and hospitality. This is your chance to shine and demonstrate how you can elevate experiences in the sports world.
✨Tip Number 3
Prepare for interviews by researching the company’s recent events and initiatives. Be ready to discuss how your skills align with their goals, especially around innovation and best practices. Tailor your responses to show you understand their brand and vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that dream job in sports!
We think you need these skills to ace Manager, Standards & Best Practices (Ref: 196589) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, Standards & Best Practices. Highlight your experience in sports, hospitality, and any relevant benchmarking you've done. We want to see how your skills align with our mission to elevate fan experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving fan experiences and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and insights, make sure to showcase your analytical skills in your application. Share examples of how you've used data to drive improvements in past roles. We’re all about turning insights into action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Forsyth Barnes
✨Know Your Standards
Before the interview, dive deep into the latest trends and best practices in sports and hospitality. Familiarise yourself with global benchmarks and be ready to discuss how you can implement these standards in the role. This shows your proactive approach and genuine interest in elevating fan experiences.
✨Showcase Your Collaboration Skills
This role requires working across various teams, so prepare examples of how you've successfully collaborated in the past. Think about specific projects where you influenced stakeholders or facilitated knowledge-sharing sessions. Highlighting these experiences will demonstrate your ability to foster teamwork.
✨Data-Driven Insights
Be ready to discuss how you've used data to drive decisions in previous roles. Prepare to share examples of how you've analysed trends and identified opportunities for improvement in customer experience. This will showcase your analytical skills and your understanding of the importance of measurement frameworks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in fan experience and how you would address them. Practising your responses will help you articulate your thought process clearly and show your innovative mindset.
