At a Glance
- Tasks: Lead large-scale enterprise transformation programmes and manage senior client relationships.
- Company: Dynamic consulting firm focused on technology-enabled transformations.
- Benefits: Competitive salary, professional development, and opportunities to work with C-suite stakeholders.
- Other info: Join a collaborative team with excellent career growth potential.
- Why this job: Drive impactful change in fast-paced environments and shape the future of businesses.
- Qualifications: Experience in enterprise transformation and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 € per year.
We are seeking an experienced Delivery Director to lead the successful delivery of complex enterprise transformation programmes across ServiceNow, Global Business Services (GBS), and wider digital transformation initiatives. This role requires a strong blend of programme leadership, stakeholder management, delivery governance, and consulting capability. The successful candidate will oversee large-scale multi-workstream programmes, manage senior client relationships, and ensure high-quality delivery across complex transformation environments. The role is highly client-facing and suited to someone who thrives in fast-paced consulting environments, working closely with C-suite stakeholders to drive business outcomes through technology-enabled transformation.
Key Responsibilities
- Lead end-to-end delivery of large-scale ServiceNow and enterprise transformation programmes
- Oversee complex multi-workstream initiatives across IT, HR, Finance, Customer Operations, and Shared Services functions
- Manage programme governance, commercial performance, delivery quality, risks, and stakeholder engagement
- Build trusted relationships with senior client stakeholders including CIOs, CTOs, Transformation Directors, and GBS leaders
- Drive delivery excellence across operating model transformation, process optimisation, and service management initiatives
- Lead and mentor cross-functional delivery teams including programme managers, architects, consultants, and third-party partners
- Support pre-sales activities including solution shaping, client workshops, proposals, and strategic deal support
- Ensure alignment between business objectives, operating models, and technology delivery
- Champion best practice delivery methodologies including Agile, hybrid delivery, and ITIL-aligned service management
Required Experience
- Proven experience leading enterprise-scale transformation programmes within consulting or professional services environments
- Strong background delivering ServiceNow programmes across modules such as ITSM, ITOM, CSM, HRSD, or Enterprise Service Management
- Experience across Global Business Services (GBS), Shared Services, or Target Operating Model transformation
- Demonstrated success managing complex client engagements and executive stakeholders
- Experience overseeing large delivery teams and managing programme financials/commercials
- Strong understanding of governance, PMO, change management, and operational transformation
- Experience supporting bids, proposals, and pre-sales engagements is highly desirable
Preferred Background
- Consulting experience from firms such as Accenture, Deloitte, EY, KPMG, PwC, Cognizant, Capgemini, IBM, or similar
- Experience working across highly regulated or enterprise-scale environments
- Knowledge of ITIL, Agile, SAFe, or enterprise architecture frameworks
- ServiceNow certifications highly advantageous
Key Skills We're Looking For
- Programme & Portfolio Leadership
- ServiceNow Delivery
- Enterprise Transformation
- Global Business Services (GBS)
- Operating Model Design
- Stakeholder Management
- Delivery Governance
- Change & Transformation
- Pre-sales & Solution Shaping
- Commercial & Financial Management
- Agile & ITIL Delivery
- Cross-functional Leadership
Delivery Director (GBS) (Ref:196597) in London employer: Forsyth Barnes
As a Delivery Director at our company, you will be part of a dynamic and innovative team that thrives on delivering impactful enterprise transformation programmes. We offer a collaborative work culture that prioritises professional growth, with ample opportunities for mentorship and skill development in a fast-paced consulting environment. Located in a vibrant city, our organisation provides a unique blend of challenging projects and supportive leadership, making it an excellent employer for those looking to make a meaningful impact in the world of technology-enabled transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Director (GBS) (Ref:196597) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can showcase your leadership and delivery skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Delivery Director position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Delivery Director (GBS) (Ref:196597) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Director role. Highlight your experience with ServiceNow and enterprise transformation programmes, as well as your stakeholder management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in leading complex programmes and managing senior client relationships. Let us know how you can drive business outcomes through technology!
Showcase Your Leadership Skills:As a Delivery Director, you'll be leading cross-functional teams. Make sure to highlight your leadership experience in your application. We want to see how you've mentored teams and driven delivery excellence in previous roles. Don't hold back on those achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Forsyth Barnes
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow and its various modules like ITSM, ITOM, and CSM. Be ready to discuss how you've successfully delivered projects using these tools in the past, as this will show your expertise and relevance for the role.
✨Master Stakeholder Engagement
Since this role is highly client-facing, practice how you would build relationships with senior stakeholders like CIOs and CTOs. Prepare examples of how you've managed complex client engagements and navigated challenging conversations to drive business outcomes.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience leading cross-functional teams and mentoring others. Highlight specific instances where your leadership made a difference in project delivery or team performance, especially in fast-paced consulting environments.
✨Understand Delivery Methodologies
Familiarise yourself with best practices in delivery methodologies such as Agile and ITIL. Be ready to discuss how you've applied these frameworks in previous roles to ensure high-quality delivery and governance across transformation programmes.
