At a Glance
- Tasks: Capture and document end-to-end processes in a dynamic global environment.
- Company: Join a major global brand transforming Enterprise Service Management.
- Benefits: Competitive day-rate, flexible working hours, and exposure to diverse teams.
- Other info: Opportunity to work with top-tier professionals in a collaborative setting.
- Why this job: Make a real impact by shaping processes that drive efficiency and innovation.
- Qualifications: 8-10+ years in process consulting with strong documentation and facilitation skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a hands-on senior consultant to capture, define and document end-to-end Enterprise Service Management (ESM) processes across People/HR, IT, Finance and Procurement within a Global Business Services environment. Works as an extension of the client team, turning leadership direction into standardised, leadership-ready process documentation and platform-ready inputs for ServiceNow.
KEY RESPONSIBILITIES
- Document current- and future-state ESM processes across functions into consistent, standard artifacts (end-to-end process flows and plain-language narratives).
- Define cross-functional requirements including intake & demand, performance management and governance.
- Define roles and responsibilities (RACI) to support operational enablement and downstream platform teams.
- Produce operational playbooks, reference guides and executive-ready summaries for leadership review.
- Facilitate workshops to surface, align and confirm process decisions with stakeholders.
ESSENTIAL EXPERIENCE
- Process & transformation consulting - 8–10+ years in operations / process consulting, ideally with a Big 4 or major consultancy background.
- Multi-function process analysis - strong across IT, HR and Finance, plus operating model and Centre of Excellence (CoE) design.
- GBS / shared services - demonstrable experience delivering within a GBS or shared services environment.
- ServiceNow fluency - able to translate business requirements into platform-aligned process inputs.
- Documentation & facilitation - excellent written artifacts and confident workshop facilitation.
DESIRABLE
- Lean Six Sigma (Black Belt) and/or PRINCE2; continual service improvement background; exposure to automation / Power Platform.
ENGAGEMENT DETAILS
- Level: Senior Consultant - hands-on individual contributor (not engagement lead, manager, or strategic lead)
- Location: UK-based; able to flex working hours to support US- and India-based teams
- Type: Contract / day-rate
- Sector context: Global Business Services (GBS) / Enterprise Service Management (ESM) transformation for a major global brand
Senior Consultant - Process Modelling & Design (Ref: 196693) in England employer: Forsyth Barnes
As a Senior Consultant at our company, you will thrive in a dynamic and collaborative work culture that values innovation and professional growth. We offer competitive benefits, flexible working hours to accommodate global teams, and opportunities for continuous learning in the fast-paced Global Business Services sector. Join us to make a meaningful impact while working with leading brands in a supportive environment that champions your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant - Process Modelling & Design (Ref: 196693) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in GBS or ESM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to process modelling and design. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work, like process flows or operational playbooks, to demonstrate your skills during interviews. This will help you stand out as a hands-on consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Consultant - Process Modelling & Design (Ref: 196693) in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Consultant. Highlight your experience in process modelling and design, especially within ESM. We want to see how your background aligns with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work in process consulting and how you've successfully documented processes in a GBS environment.
Showcase Your Skills:Don’t forget to highlight your skills in documentation and facilitation. We’re looking for someone who can produce clear, standardised artifacts and confidently lead workshops. Make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Forsyth Barnes
✨Know Your Processes Inside Out
Make sure you’re well-versed in end-to-end Enterprise Service Management processes. Brush up on your knowledge of HR, IT, Finance, and Procurement functions, as you'll need to demonstrate your ability to document and analyse these processes effectively.
✨Showcase Your Consulting Experience
Highlight your 8-10+ years of experience in process and transformation consulting. Be ready to discuss specific projects where you've successfully delivered within a Global Business Services environment, especially if you have a background with a Big 4 consultancy.
✨Prepare for Workshop Facilitation
Since facilitating workshops is key to this role, practice how you would lead discussions and surface decisions with stakeholders. Think of examples where you’ve aligned teams and confirmed process decisions, and be prepared to share those stories.
✨Demonstrate ServiceNow Fluency
Familiarise yourself with how to translate business requirements into platform-aligned process inputs for ServiceNow. If you have any hands-on experience with the platform, make sure to mention it during the interview.
