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For Companies At a Glance
- Tasks: Lead ticketing operations and enhance customer experiences across multiple venues.
- Company: Join a well-established entertainment business with a vibrant culture and multiple venues.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a team that champions customer-first culture and drives business growth.
- Qualifications: Senior-level experience in ticketing or operations within the entertainment industry is essential.
- Other info: This role offers a unique chance to shape ticketing strategies in a fast-paced environment.
The predicted salary is between 90000 - 110000 £ per year.
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
- Lead the ticketing, box office, customer service, and group sales functions across all venues.
- Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
- Drive and implement operational and strategic initiatives to meet business goals.
- Manage and support departmental heads.
- Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
- Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
- Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
- Develop and maintain effective relationships with ticketing system providers and third-party agents.
- Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
- Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
- Strong leadership and people management skills, with a collaborative mindset.
- Commercially minded with experience in financial oversight, forecasting, and budget management.
- Comfortable working with ticketing systems and third-party tech partners.
- Strategic thinker with a passion for delivering exceptional customer experiences.
- Ability to manage multiple departments and stakeholders while maintaining operational excellence.
Director of Ticketing (Ref: 184620) (City of London) employer: Forsyth Barnes
Contact Detail:
Forsyth Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Ticketing (Ref: 184620) (City of London)
✨Tip Number 1
Network within the entertainment industry, especially with professionals who have experience in ticketing operations. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the latest ticketing systems and technologies used in the industry. Being knowledgeable about these tools will not only enhance your application but also demonstrate your commitment to operational excellence.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in previous roles. Highlight specific examples of how you've driven performance improvements and fostered a customer-first culture.
✨Tip Number 4
Research the company’s current ticketing operations and identify areas for improvement. This insight can help you stand out during interviews by showcasing your strategic thinking and proactive approach to enhancing their ticketing function.
We think you need these skills to ace Director of Ticketing (Ref: 184620) (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and operations within the entertainment industry. Use specific examples that demonstrate your leadership skills and ability to manage multiple departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Discuss how your strategic thinking and customer-first approach align with the company's goals.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to ticket sales, revenue growth, or customer satisfaction. This will help illustrate your impact in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Forsyth Barnes
✨Showcase Your Leadership Skills
As a Ticketing Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results. Highlight your experience in managing multiple departments and stakeholders.
✨Understand the Ticketing Landscape
Familiarise yourself with the latest trends and technologies in ticketing and live events. Be ready to discuss how you can leverage these insights to improve operations and enhance customer experiences. Showing your knowledge will impress the interviewers.
✨Prepare for Financial Discussions
Since the role involves budgeting and financial planning, brush up on your financial acumen. Be prepared to discuss your experience with forecasting and budget management, and how you've used KPIs to drive performance in previous roles.
✨Emphasise Customer-Centric Strategies
The job requires a strong focus on customer satisfaction. Think of specific strategies you've implemented in the past that improved customer experiences. Be ready to explain how you would champion a customer-first culture in this new role.
