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For Companies At a Glance
- Tasks: Lead ticketing operations and enhance customer experiences across multiple venues.
- Company: Join a well-established entertainment business with a vibrant culture.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be at the forefront of the entertainment industry, driving strategic initiatives and customer satisfaction.
- Qualifications: Senior-level experience in ticketing or operations, strong leadership, and financial management skills required.
- Other info: This is a full-time role based in London, perfect for those passionate about live events.
The predicted salary is between 78000 - 122000 £ per year.
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
- Lead the ticketing, box office, customer service, and group sales functions across all venues.
- Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
- Drive and implement operational and strategic initiatives to meet business goals.
- Manage and support departmental heads.
- Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
- Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
- Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
- Develop and maintain effective relationships with ticketing system providers and third-party agents.
- Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
- Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
- Strong leadership and people management skills, with a collaborative mindset.
- Commercially minded with experience in financial oversight, forecasting, and budget management.
- Comfortable working with ticketing systems and third-party tech partners.
- Strategic thinker with a passion for delivering exceptional customer experiences.
- Ability to manage multiple departments and stakeholders while maintaining operational excellence.
Contact Detail:
Forsyth Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Ticketing (Ref: 184620)
✨Tip Number 1
Network with professionals in the entertainment and ticketing industry. Attend industry events, webinars, or conferences to meet potential colleagues and learn about the latest trends. Building relationships can often lead to job opportunities that aren't advertised.
✨Tip Number 2
Familiarise yourself with the latest ticketing technologies and systems. Understanding the tools and platforms used in the industry will not only enhance your knowledge but also demonstrate your commitment to staying current in your field during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Prepare specific examples that highlight your ability to drive results and improve processes, as these are key aspects of the Director role.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their ticketing operations, customer service philosophy, and any recent news or changes in the business. This knowledge will help you tailor your responses and show genuine interest in the role.
We think you need these skills to ace Director of Ticketing (Ref: 184620)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or operations within the entertainment industry. Emphasise leadership roles and any achievements that demonstrate your ability to drive sales and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Discuss your strategic thinking and how your previous experiences align with the responsibilities of the Ticketing Director position.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of how you've successfully managed ticketing operations, improved processes, or led teams to achieve KPIs. Quantify your successes where possible to make a stronger impact.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior leadership role.
How to prepare for a job interview at Forsyth Barnes
✨Showcase Your Leadership Skills
As a Ticketing Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results.
✨Understand the Ticketing Landscape
Familiarise yourself with current trends and technologies in ticketing and live events. Be ready to discuss how you can leverage these insights to improve operations and enhance customer experiences.
✨Prepare for Financial Discussions
Since the role involves budgeting and financial planning, brush up on your financial acumen. Be prepared to discuss your experience with forecasting and managing budgets in previous roles.
✨Demonstrate a Customer-First Mindset
This position requires a strong focus on customer satisfaction. Think of specific instances where you've implemented strategies that improved customer experiences and be ready to share them during the interview.
