At a Glance
- Tasks: Design and document processes for a major transformation programme in a hands-on role.
- Company: Leading advisory firm specialising in ServiceNow and enterprise service management.
- Benefits: Competitive day rate, remote work, and the chance to influence major projects.
- Other info: Join a dynamic team and enhance your consulting skills in a fast-paced environment.
- Why this job: Make a real impact by shaping processes that drive organisational change.
- Qualifications: Experience in business process modelling and knowledge of ServiceNow preferred.
The predicted salary is between 88000 - 88000 £ per year.
- Process Design Consultant
- Day rate: £400 Per Day
Our client is a GBS and Enterprise Service Management (ESM) advisory and consulting practice, specialising in Service Now.
They help organisations design and operationalise enterprise service management across IT, HR, Finance and Procurement.
We are looking for an ESM / Service Design Architect to support the Process Modelling & Design workstream of a major GBS transformation programme.
You will work closely with senior stakeholders, workstream leads and downstream Service Now teams to define how processes should operate and ensure they are ready for implementation.
This is a hands-on process design role rather than a technical Service Now architecture position.
Design and document current and future-state end-to-end processes across ESM/GBS functions.
- Build detailed process maps, swimlanes and Level 1 / Level 2 process models.
- Define cross-functional requirements covering intake, demand management, performance and governance.
- Align process designs with Service Now OOTB capabilities and recognised GBS/ESM best practice.
- Develop process inputs and user stories for downstream Service Now/platform teams.
- Work confidently with senior leadership, challenging existing ways of working and advising on future-state design.
- Strong hands-on experience with business process modelling and design.
- Ability to advise stakeholders on future-state process design and industry best practice while remaining hands-on in delivery.
- Working knowledge of Service Now, with the ability to translate business requirements into platform-aligned process inputs.
- Comfortable working across multiple functions and workstreams within a fast-moving transformation programme.
- Previous experience on a large-scale GBS or ESM transformation programme is highly desirable.
- Process definitions and plain-language narratives
Student Consultant in City of London employer: Forsyth Barnes
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as an HRSD Consultant will directly influence the future of HR and Employee Relations services. With a strong emphasis on employee growth, you will have access to continuous professional development opportunities and a supportive work culture that encourages challenging the status quo. Located in a dynamic environment, this role offers the chance to work closely with senior stakeholders, making a meaningful impact while enjoying the benefits of a flexible contract arrangement.
