At a Glance
- Tasks: Lead and deliver complex business change programmes in a fast-paced environment.
- Company: Join a fast-growing digital transformation consultancy with a collaborative culture.
- Benefits: Competitive salary, performance bonus, hybrid working, and career progression opportunities.
- Other info: Enjoy variety, autonomy, and the chance to work with strong technical teams.
- Why this job: Make a real impact on high-profile transformation projects and shape the future of delivery.
- Qualifications: Experience in leading business change and managing stakeholders in tech environments.
The predicted salary is between 90000 - 120000 £ per year.
Location: West Midlands – Hybrid with regular travel to client sites and company offices.
Salary: £90k - £120k + benefits
Type: Perm
Overview: We are recruiting for a fast-growing digital transformation and technology consultancy delivering complex change programmes across highly regulated and operationally critical environments. With a strong reputation built on moving quickly, cutting through bureaucracy, and delivering measurable business outcomes for our clients.
We work closely with organisations across utilities, infrastructure and operational services to deliver digital products, operational transformation, systems integration, process automation and large-scale business change. The teams combine strong technical capability with a relentless client-first mindset.
We are looking for a pragmatic and commercially aware Business Change Lead / Head of Delivery to help lead the successful delivery of multiple client programmes.
The Opportunity: This is a senior client-facing delivery leadership role suited to someone who thrives in fast-paced environments, enjoys solving complex operational and delivery challenges, and can balance business expectations with technical realities. You will operate across multiple programmes and clients, working closely with business stakeholders, delivery teams, developers, architects and product teams to ensure successful outcomes.
This is not a role for someone who hides behind process or governance. We need somebody who can bring structure where needed whilst remaining pragmatic, adaptable and delivery-focused.
You will be expected to:
- Build trusted relationships with senior client stakeholders
- Drive delivery at pace without compromising quality
- Navigate ambiguity and changing priorities
- Lead business change and adoption activities
- Coordinate cross-functional technical and operational teams
- Create visibility, accountability and momentum across programmes
- Roll your sleeves up when required and get involved in the detail
The environment is highly collaborative, outcome-driven and hands-on.
Key Responsibilities:
- Delivery Leadership
- Lead and coordinate complex business and technology change programmes
- Manage delivery across multiple concurrent workstreams and client engagements
- Ensure delivery plans, risks, dependencies and milestones are actively managed
- Balance pace, governance and quality to achieve successful outcomes
- Drive pragmatic decision-making in fast-moving environments
- Support iterative and MVP-style delivery approaches where appropriate
- Client & Stakeholder Management
- Build strong relationships with senior business and operational stakeholders
- Act as a trusted advisor to clients during periods of transformation and change
- Facilitate collaboration between business teams, technical teams and delivery functions
- Manage expectations effectively whilst maintaining a solution-focused mindset
- Handle escalations calmly and pragmatically
- Business Change & Adoption
- Lead business readiness, communications, training and adoption activities
- Ensure end users and operational teams are engaged throughout the delivery lifecycle
- Support organisational change and embedment of new processes and technologies
- Drive measurable business outcomes and operational improvements
- Delivery Governance & Reporting
- Introduce lightweight but effective governance, controls and reporting
- Create clear delivery metrics, dashboards and programme visibility
- Track progress, dependencies, risks and outcomes across programmes
- Ensure delivery teams remain aligned to client priorities and commercial objectives
- Team Collaboration
- Work closely with developers, architects, product managers and technical leads
- Support teams in removing blockers and maintaining delivery momentum
- Challenge constructively where required around estimates, scope or delivery risks
- Encourage collaborative and cross-functional ways of working
- Continuous Improvement
- Help mature internal delivery capability, standards and operating models
- Support the evolution of tooling, delivery frameworks and ways of working
- Contribute to scaling the business whilst maintaining agility and delivery pace
- Champion practical use of AI and modern tooling to improve efficiency and delivery quality
What We're Looking For:
- Experience
- Proven experience leading business change, transformation or delivery programmes
- Background operating within consultancy, digital transformation or technology-led environments
- Experience working across both business and technical delivery teams
- Strong experience managing stakeholders across operational, technology and executive functions
- Experience delivering within fast-paced, evolving and sometimes ambiguous environments
- Exposure to regulated industries such as utilities, infrastructure, energy, telecoms or similar sectors is beneficial
- Delivery Style
- Is pragmatic rather than process-heavy
- Can operate strategically whilst remaining hands-on
- Is comfortable working at pace
- Understands how to drive outcomes rather than simply track milestones
- Builds credibility quickly with both clients and technical teams
- Can simplify complexity and create clarity
- Naturally moves into solution mode when challenges arise
- Understands the balance between governance and agility
- Technical & Tooling Awareness
- You do not need to be deeply technical or hands-on with coding, however you must:
- Be comfortable operating within technical delivery environments
- Understand software delivery lifecycles and integration challenges
- Be able to challenge constructively and ask the right questions
- Have experience using delivery and collaboration tooling such as Jira, Confluence, Asana, ServiceNow or similar
- Be comfortable working in environments leveraging AI-enabled tooling and modern delivery practices
Working Environment: This is a highly collaborative and client-facing role. You will regularly work across client sites, internal delivery teams, technical and product functions, and executive stakeholders. The role will suit somebody who enjoys variety, autonomy and high levels of responsibility.
We value:
- Ownership
- Pace
- Collaboration
- Pragmatism
- Accountability
- Transparency
- Continuous improvement
Why Join Us?
- Opportunity to shape and lead high-profile transformation programmes
- Fast-growing and ambitious business with strong market momentum
- Highly collaborative and entrepreneurial culture
- Exposure to complex and meaningful client challenges
- Ability to make a genuine impact rather than operate within rigid corporate structures
- Work alongside strong technical, delivery and product teams
- Opportunity to influence how delivery capability evolves as the business scales
Package:
- Competitive salary
- Performance-related bonus
- Hybrid working model
- Career progression opportunities
- Additional benefits package
Ideal Backgrounds Could Include:
- Head of Delivery
- Senior Delivery Manager
- Business Change Lead
- Transformation Lead
- Programme Manager
- Digital Transformation Manager
- Operational Change Lead
- Consulting Delivery Lead
Candidates who have operated in fast-growth consultancies or transformation environments where pace, adaptability and stakeholder management are critical are likely to be particularly successful in this role.
Business Change Manager employer: Forsyth Barnes
Join a fast-growing digital transformation consultancy in the West Midlands, where you will lead high-profile business change programmes in a highly collaborative and entrepreneurial environment. With a focus on employee growth, we offer competitive salaries, performance-related bonuses, and a hybrid working model that allows for flexibility and autonomy. Our culture values ownership, transparency, and continuous improvement, providing you with the opportunity to make a genuine impact while working alongside strong technical and delivery teams.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and challenges. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Business Change Manager. Highlight your ability to drive delivery at pace and manage complex change programmes effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Business Change Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business change and delivery. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've led!
Showcase Your Pragmatism:In your application, emphasise your ability to balance structure with flexibility. We’re looking for someone who can navigate ambiguity and still drive results, so share examples of how you've done this in past roles.
Highlight Stakeholder Management Skills:Since this role involves building strong relationships with clients and teams, make sure to mention your experience in managing stakeholders. We love seeing how you’ve successfully collaborated across different functions!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Forsyth Barnes
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Change Manager. Brush up on your knowledge of digital transformation, stakeholder management, and delivery methodologies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Pragmatism
This role requires someone who can balance structure with flexibility. Prepare examples from your past experiences where you've successfully navigated ambiguity or adapted to changing priorities. Highlight how you’ve driven outcomes without getting bogged down in unnecessary processes.
✨Build Relationships
Since this is a client-facing role, think about how you can demonstrate your ability to build trusted relationships quickly. Prepare anecdotes that showcase your experience in managing stakeholders and facilitating collaboration between teams. This will help you stand out as a candidate who can hit the ground running.
✨Be Ready to Roll Up Your Sleeves
The job description mentions a hands-on approach, so be prepared to discuss times when you've actively engaged in the details of a project. Whether it’s leading a team through a challenging phase or directly contributing to deliverables, showing your willingness to get involved will resonate well with interviewers.
