At a Glance
- Tasks: Lead complex transformation programmes and drive operational improvements for diverse clients.
- Company: Dynamic consultancy focused on delivering impactful business change.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a high-performing team in a fast-paced environment with excellent career prospects.
- Why this job: Make a real difference by solving complex challenges and enhancing customer experiences.
- Qualifications: Proven experience in transformation leadership and stakeholder management.
The predicted salary is between 95000 - 125000 £ per year.
Role
Head of Transformation (Delivery) Ref: 197072
Location
Hybrid (UK) - Midlands
Salary
Competitive + Benefits (£95,000 - £125,000 per annum + benefits)
Contact
About the Role
We're looking for an experienced
Head of Transformation & Deliver y to join our growing Delivery function.
This is a senior leadership role responsible for leading the successful delivery of complex business, operational and transformation programmes across a portfolio of clients.
You'll play a pivotal role in helping organisations solve operational challenges, improve customer outcomes and deliver sustainable business change.
Working within a fast-paced environment, you'll lead multidisciplinary delivery teams, build trusted executive relationships and oversee transformation programmes from strategy through to implementation and business adoption.
This role is ideal for someone who thrives in ambiguity, enjoys solving complex business problems and can balance strategic thinking with hands-on delivery leadership.
The ideal candidate will come from a regulated utilities, infrastructure, customer operations or managed service environments.
Key Responsibilities
- Transformation Leadership
- Lead strategic business and operational transformation programmes from initial discovery through to successful delivery and business adoption.
- Translate client objectives into pragmatic transformation roadmaps and measurable outcomes.
- Drive organisational, operational and customer transformation initiatives across complex environments.
- Ensure programmes deliver tangible business value, operational improvements and enhanced customer experience.
- Support clients through periods of organisational change, embedding new ways of working and driving lasting behavioural change.
- Delivery Leadership
- Lead the delivery of multiple transformation programmes simultaneously across a portfolio of clients.
- Build scalable delivery approaches that balance governance with agility.
- Ensure programmes are delivered safely, commercially, on time and within budget.
- Identify delivery risks early and proactively remove obstacles.
- Drive continuous improvement across delivery practices and methodologies.
- Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders, Directors and Executive Leadership Teams.
- Act as a strategic advisor throughout transformation programmes.
- Facilitate difficult conversations and navigate complex stakeholder environments.
- Present programme updates, risks and strategic recommendations to Executive Steering Groups.
- Develop long-term client relationships that lead to repeat business and continued partnership.
- Leadership & People Development
- Build, lead and develop high-performing delivery teams across Programme Management, Project Management and Business Change.
- Coach and mentor delivery professionals, creating a collaborative, high-performance culture.
- Foster accountability, continuous improvement and professional development.
- Support recruitment, capability development and succession planning as the business continues to grow.
- Commercial & Business Growth
- Maintain commercial oversight across programme portfolios.
- Support account growth through exceptional delivery and trusted client relationships.
- Ensure delivery teams operate efficiently while maintaining high standards of quality and customer satisfaction.
Experience Required
- Significant experience leading business and operational transformation programmes from strategy through to delivery.
- Proven experience leading complex transformation initiatives within consultancy, technology or client-facing environments.
- Strong experience engaging with senior stakeholders, Directors and Executive Leadership Teams.
- Demonstrated success building, leading and developing high-performing delivery teams.
- Experience delivering programmes involving business change, operational improvement and customer transformation.
- Strong commercial awareness with experience managing budgets, resources and programme performance.
- Excellent problem-solving skills with the ability to operate effectively in complex, evolving environments.
Desirable Experience
- Experience within regulated utilities , infrastructure, customer operations or managed service environments.
- Consultancy experience delivering transformation programmes across multiple clients.
- Experience implementing digital, technology or operational solutions.
- Understanding of programme governance, portfolio management and business change frameworks.
- Knowledge of Agile, MSP, PRINCE2 or other delivery methodologies.
Skills & Competencies
- Business Transformation
- Operational Transformation
- Delivery Leadership
- Strategic Planning
- Programme & Portfolio Management
- Executive Stakeholder Management
- Customer Experience Improvement
- Business Change
- Team Leadership & Coaching
- Commercial Acumen
- Client Relationship Management
- Problem Solving
- Continuous Improvement
- Decision Making
- What Success Looks Like
- Operational and business transformation programmes delivered successfully from strategy through to implementation.
- Strong executive relationships established with clients, becoming a trusted advisor.
- High-performing, engaged delivery teams that consistently deliver exceptional client outcomes.
- Measurable improvements in operational performance, customer experience and business capability.
- Repeat business generated through trusted client relationships and delivery excellence.
Delivery practices that continue to evolve, supporting business growth and operational excellence
Head of Transformation (Ref: 197072) in Birmingham employer: Forsyth Barnes
Forsyth Barnes is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Delivery, you will not only lead transformative projects in critical sectors like Utilities and Energy but also benefit from extensive professional development opportunities and a competitive salary package. Join us to make a meaningful impact while working alongside talented professionals in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Transformation (Ref: 197072) in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Transformation (Ref: 197072) at Forsyth Barnes!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Forsyth Barnes or be willing to refer you for that Head of Transformation (Ref: 197072) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Forsyth Barnes who’s on the lookout for their next Head of Transformation (Ref: 197072) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Transformation (Ref: 197072) role at Forsyth Barnes!
We think you need these skills to ace Head of Transformation (Ref: 197072) in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Forsyth Barnes. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Forsyth Barnes
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Forsyth Barnes. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
