Role: Head of Delivery
Location: West Midlands, Hybrid (3 days per week)
Type: Permanent
Salary range: £80,000 – £130,000 + Benefits
Contact:
Lead Complex Delivery Programmes That Drive Real Chang
eWe're partnering with a fast-growing organisation that is scaling its delivery capability and investing heavily in its future growth. As part of this journey, we're looking for an experienced Head of Delivery to lead the successful implementation of products, technology solutions, transformation initiatives, and client programmes across a growing customer base
This is an opportunity to join a business where delivery is central to success. You'll play a pivotal leadership role, working across clients, internal teams, and senior stakeholders to ensure projects and programmes are delivered successfully, adopted effectively, and generate measurable business value
We're particularly interested in speaking with delivery leaders who have experience operating in complex environments such as Utilities, Energy, Infrastructure and adjacent sectors.
The Ro
leAs Head of Delivery, you'll be responsible for overseeing the successful delivery of multiple programmes, projects, and product deployments across a diverse client portfoli
o.The role requires someone who can balance strategic leadership with hands-on delivery oversight, ensuring projects remain on track, risks are managed effectively, and customers achieve the intended business outcomes. We are looking for role up your sleeves attitud
e!You will work closely with Product, Engineering, Architecture, Operations, and Customer Success teams to ensure solutions are delivered efficiently and embedded successfully into client environment
s.
What You'll Be Do
- ingLead the end-to-end delivery of complex programmes, projects, product deployments, and transformation initiati
- vesManage multiple concurrent workstreams across a range of clients and stakehold
- ersBuild, mentor, and develop a high-performing delivery funct
- ionOwn programme governance, planning, resource management, reporting, and delivery performa
- nceAct as the senior point of contact for customers throughout implementation and post-go-live supp
- ortDrive stakeholder engagement at executive and operational lev
- elsEnsure effective management of risks, dependencies, budgets, timelines, and delivery outco
- mesLead business change, adoption, training, and transition activities to maximise customer succ
- essWork closely with Product and Engineering teams to translate customer requirements into successful delivery outco
- mesSupport requirements gathering, discovery workshops, user story development, testing, UAT, and release plann
- ingEstablish and continuously improve delivery methodologies, governance frameworks, and operational proces
- sesDrive a culture of accountability, collaboration, continuous improvement, and customer-centric deliv
ery
About
YouWe're open to a variety of backgrounds, but you'll likely bring experience leading delivery teams wit
- hin:Utilities or En
- ergyDigital Transforma
- tionTechnology or SaaS organisat
- ionsProfessional Services or Consul
- tingInfrastructure or Operational Change environm
entsYou'll also h
- ave:Significant experience leading programme, project, or delivery t
- eamsA track record of delivering complex, multi-stakeholder initiat
- ivesExperience managing customer-facing implementations and transformation progra
- mmesStrong leadership and people management capabi
- lityExcellent stakeholder management skills, including engagement with senior execut
- ivesExperience working across Agile, Waterfall, or hybrid delivery environm
- entsStrong commercial awareness and customer f
- ocusThe ability to navigate ambiguity and drive successful outcomes in fast-paced environm
ents
Desirable Exper
ienceExperience delivering one or more of the following would be highly benefi
- cial:Digital transformation progr
- ammesUtilities or energy sector pro
- jectsSmart metering, asset management, or field service transform
- ationCRM, ERP, or enterprise platform implementa
- tionsCustomer experience and operational improvement initia
- tivesData, analytics, or cloud transformation progr
- ammesSaaS implementation and deployment progr
- ammesChange management and business adoption progr
ammes
Why
- Apply?Opportunity to shape and scale a growing delivery fu
- nctionWork across a diverse portfolio of strategic programmes and c
- lientsJoin a collaborative, product-led organisation with ambitious growth
- plansCompetitive salary and benefits p
- ackageGenuine opportunity to make a lasting impact on business performance and customer s
