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- Tasks: Be the go-to person for schools and sports clubs, managing orders and building strong relationships.
- Company: Join a leading organisation in the Sports Teams & Leagues sector, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, pension plan, life insurance, and generous annual leave.
- Why this job: Make an impact in the sports industry while developing your skills in a dynamic environment.
- Qualifications: A degree is preferred; strong communication and organisational skills are essential.
- Other info: Opportunity to participate in sporting events and enhance your professional network.
The predicted salary is between 34000 - 45000 £ per year.
4 days ago Be among the first 25 applicants
This range is provided by Forsyth Barnes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Forsyth Barnes
Head of Consultancy @ Forsyth Barnes | Multi-award winning Talent Partner
location: Nottingham
About Us
Our client is a leading organisation within the Sports Teams & Leagues sector, dedicated to providing exceptional services to educational institutions, universities, and sporting clubs. Their commitment to innovation and operational excellence enables them to cultivate robust relationships with clients, ensuring tailored solutions that meet their specific needs.
Job Description
This position serves as the primary liaison for designated School, University, and Sporting Club accounts, ensuring tailored communication and support that caters to their unique requirements. The Senior Account Manager will lead and facilitate customer meetings, whether in-person or via virtual platforms, to comprehensively review product offerings, accurately process orders, and strengthen account relationships.
The role entails managing the entire lifecycle of sales orders—placing, tracking, and overseeing them to ensure all specifications are met with precision. Timely generation of detailed estimates and quotations is also a key requirement, in addition to executing various initiatives such as Range Plans and the Dreamsport Calendar.
Collaboration with the Product Merchandising team is essential to secure necessary approvals prior to executing orders. The ideal candidate will enforce operational compliance standards related to purchase orders and customer billing accuracy to uphold company policies.
Moreover, the successful candidate will address and resolve customer service challenges by thoroughly investigating delivery-related concerns, documenting issues, and ensuring adherence to company guidelines. Additionally, the role involves assisting the finance team with securing timely approvals of sales invoices and support in the collection of outstanding payments. Participation in relevant sporting events and the continuous enhancement of the Customer Knowledge Database using Salesforce is also required.
Key Responsibilities
- Support Business Development Managers in onboarding new accounts by providing essential information for effective setup.
- Manage and nurture long-term relationships with assigned accounts, focusing on achieving defined sales growth targets through consistent engagement and support.
- Oversee the order processing system, ensuring customer orders are fulfilled accurately and promptly in alignment with production schedules.
- Maintain customer-facing webshops and trade websites, optimizing them for sales and ensuring alignment with both account and corporate strategies.
- Effectively manage case resolutions pertaining to order discrepancies while safeguarding the interests of clients and the organization.
- Collaborate with the finance team to ensure timely management of invoicing and related financial inquiries.
- Assist in compliance with and the development of the Company Management System, ensuring all procedures meet industry standards.
- Generate regular performance reports for internal review, aiding ongoing management meetings.
- Support senior management with the execution of key strategic projects as required.
Requirements
- A degree or equivalent qualification is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience in an Internal Account Manager role is advantageous, but not mandatory.
- Excellent organizational and communication abilities are essential.
- Attention to detail and accuracy are critical for this role.
- A positive, self-motivated individual who can work independently while being a valuable team member.
- A professional demeanor with a strong focus on dynamic and effective operations.
- Ability to negotiate effectively and maintain consistency in achieving objectives.
- A proven team player demonstrating integrity and strong active listening skills.
- Exceptional verbal and written communication prowess, capable of engaging effectively and inspiring collaboration.
- Attractive commission structure offering an overall compensation package between £40,000 and £45,000.
- Company pension plan.
- Life insurance coverage up to 4x salary, along with an Employee Assistance Programme.
- Annual leave starting at 24 days plus bank holidays; this increases to 26 days plus bank holidays after the first year and 29 days plus bank holidays after three years.
- Eligibility for participation in a bonus scheme.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Project Management
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Industries
Retail
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Account Manager (Ref: 188964) employer: Forsyth Barnes
Contact Detail:
Forsyth Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Ref: 188964)
✨Tip Number 1
Familiarise yourself with the sports teams and leagues sector. Understanding the specific needs and challenges faced by educational institutions and sporting clubs will help you tailor your conversations and demonstrate your value during interviews.
✨Tip Number 2
Network with professionals in the industry. Attend relevant sporting events or webinars to connect with potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your Salesforce skills. Since the role involves enhancing the Customer Knowledge Database using Salesforce, being proficient in this platform will set you apart from other candidates and show your readiness for the job.
✨Tip Number 4
Prepare for case resolution scenarios. Think of examples from your past experiences where you've successfully managed order discrepancies or customer service challenges. This will showcase your problem-solving abilities during the interview process.
We think you need these skills to ace Account Manager (Ref: 188964)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the sports or education sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention specific examples of how you've successfully managed accounts or resolved customer issues in the past.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office Suite and any experience with Salesforce or similar CRM systems. Detail your organisational skills and attention to detail, as these are crucial for the role.
Show Enthusiasm for the Role: In your application, express your passion for the sports industry and your eagerness to contribute to the company's success. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Forsyth Barnes
✨Know the Company Inside Out
Before your interview, make sure to research the organisation thoroughly. Understand their mission, values, and recent achievements in the Sports Teams & Leagues sector. This will help you tailor your responses and show genuine interest.
✨Demonstrate Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. Be ready to showcase your verbal and written skills during the interview.
✨Showcase Your Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple accounts or projects simultaneously. Provide specific examples of how you ensure accuracy and timeliness in order processing and customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to resolve discrepancies or manage client expectations, and be prepared to discuss your approach and the outcomes.
