At a Glance
- Tasks: Lead the strategic direction and evolution of our ServiceNow platform across multiple client environments.
- Company: Join a forward-thinking company at the forefront of technology and business strategy.
- Benefits: Competitive salary, car allowance, private medical insurance, and flexible benefits.
- Other info: Dynamic environment with opportunities for innovation and continuous improvement.
- Why this job: Shape the future of ServiceNow and drive real business outcomes in a high-profile leadership role.
- Qualifications: Proven experience in senior ServiceNow roles and strong understanding of platform architecture.
The predicted salary is between 67000 - 80000 £ per year.
About Us
We are looking for an experienced
Service Now Platform Owner to lead the strategic direction, governance, and continual evolution of our Service Now platform estate across multiple client environments.
This is a high-profile leadership role operating at the intersection of business strategy and technology delivery.
You will be responsible for shaping platform vision, driving measurable business outcomes, and ensuring that Service Now capabilities are aligned to both client objectives and the broader Service Now roadmap.
Working closely with senior client stakeholders, architects, delivery teams, and operational leaders, you will play a critical role in maximising platform value, enabling innovation, and ensuring the successful operation of complex, multi-instance Service Now environments.
Candidates must have eligibility for SC.
Job Description
- Platform Strategy & Value Realisation
- Define, own, and evolve the strategic vision for Service Now platforms across multiple client estates.
- Align platform capabilities with business goals, transformation programmes, and client priorities.
- Identify opportunities to extend platform adoption into new workflows, business functions, and use cases.
- Drive measurable value realisation through outcome-focused delivery, ROI tracking, and continual optimisation.
- Maintain alignment with the Service Now product roadmap and champion adoption of new capabilities where beneficial.
- Leadership & Stakeholder Management
- Provide leadership across multidisciplinary teams including architecture, development, support, and service delivery functions.
- Act as a trusted advisor to senior internal and client stakeholders on platform strategy and governance.
- Foster collaboration between business, technical, and operational teams to deliver shared outcomes.
- Lead strategic governance forums and decision-making processes across multiple customer environments.
- Create a culture of innovation, accountability, and continuous improvement.
- Platform Governance & Operating Model
- Establish and maintain governance frameworks that ensure consistency, compliance, and control across all Service Now instances.
- Define scalable operating models that balance standardisation with client-specific requirements.
- Oversee demand management, prioritisation, roadmap planning, and investment decisions.
- Ensure platform governance aligns with wider enterprise architecture and ICT governance frameworks.
- Service Ownership & Continuous Improvement
- Maintain ownership and oversight of Service Now service performance across all managed environments.
- Drive standardisation, platform reuse, and technical debt reduction initiatives.
- Lead service improvement programmes informed by performance data, stakeholder feedback, and changing business needs.
- Champion Service Now and industry best practices across all platform activities.
Key Responsibilities
- Proven experience in a senior Service Now leadership position such as Platform Owner, Product Owner, Service Owner, or similar.
- Strong understanding of Service Now platform architecture and capabilities, including areas such as ITSM, ITOM, CSM, and HRSD.
- Experience managing complex multi-client, multi-instance, or domain-separated environments.
- Demonstrable success defining platform strategy, governance frameworks, and operating models.
- Strong service management, governance, and continual improvement expertise.
- Experience aligning technology platforms to organisational objectives and delivering measurable business outcomes.
Benefits
Salary - £67,000 to £80,000 plus £6,600 car allowance and a up to a 10% bonus.
Private medical insurance, life assurance, pension, and generous flexible benefits fund.
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ServiceNow Platform Owner (Ref: 197587) employer: Forsyth Barnes Consultancy
Join a dynamic and fast-growing technology-led business in Wokingham, where you will play a pivotal role as Chief Operating Officer in driving operational transformation and international expansion. With a strong focus on employee development, a collaborative culture, and the opportunity to influence strategic direction, this position offers a unique chance to thrive in a high-impact environment while enjoying hybrid working flexibility and a competitive executive salary package.
Contact Details:
Forsyth Barnes Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Owner (Ref: 197587)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forsyth Barnes Consultancy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Forsyth Barnes Consultancy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forsyth Barnes Consultancy!
✨Direct Apply to Forsyth Barnes Consultancy
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We think you need these skills to ace ServiceNow Platform Owner (Ref: 197587)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forsyth Barnes Consultancy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forsyth Barnes Consultancy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forsyth Barnes Consultancy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
