At a Glance
- Tasks: Support and maintain IT infrastructure across multiple retail sites, solving complex technical issues.
- Company: A growing UK-based retail business with a dynamic multi-site environment.
- Benefits: Competitive salary, hybrid working, and opportunities for skill development.
- Other info: Opportunity to influence technical resilience in a fast-paced retail operation.
- Why this job: Join a supportive team and make a real impact on retail technology projects.
- Qualifications: 2-5 years in IT infrastructure support with strong networking knowledge.
The predicted salary is between 50310 - 61490 £ per year.
About Us
We are a growing UK-based retail business with a large multi-site estate spanning stores, Head Office and operational locations.
Job Description
We are looking for a hands-on Infrastructure Engineer to support the day-to-day operation of our IT infrastructure across a multi-site retail environment.
You will work across networking, Microsoft technologies, virtualisation, POS and wider infrastructure, while acting as a key point of escalation for more complex technical issues.
A significant part of the role will involve supporting new store openings, refurbishments and infrastructure rollouts, working closely with internal teams, stores and third-party suppliers to ensure technology is ready for operational launch.
This is not a management position. We are looking for someone who enjoys getting into the detail, solving problems and taking ownership from diagnosis through to resolution.
Key Responsibilities
- Maintain and support IT infrastructure across stores, Head Office and wider operational locations.
- Troubleshoot infrastructure, networking, connectivity, server and endpoint issues.
- Support retail technology including POS/EPOS, tills, payment devices and store systems.
- Assist with the technical delivery and readiness of new store openings, refurbishments and relocations.
- Work with networking technologies including firewalls, switching, Wi-Fi, VPN and site connectivity.
- Support Microsoft environments including Microsoft 365, Active Directory/Entra ID and Windows Server.
- Provide support across virtualised environments including VMware and/or Hyper-V.
- Act as an escalation point for complex incidents and recurring infrastructure problems.
- Coordinate with third-party suppliers, vendors, ISPs and field engineers where required.
- Contribute to infrastructure improvements, technical documentation and operational processes.
- Participate in a light out-of-hours/on-call rota for critical infrastructure incidents.
- Travel occasionally to stores when required, particularly around new openings and infrastructure projects.
Requirements
- 2-5 years' experience in hands-on IT infrastructure or systems support.
- Experience working within a retail, multi-site or geographically distributed environment.
- Strong understanding of networking, including LAN/WAN, VPN, switching and Wi-Fi.
- Experience with Fortinet/Forti Gate, Meraki or comparable firewall/networking technologies.
- Working knowledge of VMware and/or Hyper-V.
- Experience supporting Windows Server, Active Directory/Entra ID and Microsoft 365.
- Exposure to POS/EPOS or other retail technology would be highly advantageous.
- Experience supporting infrastructure projects, deployments or new site/store openings.
- Strong troubleshooting and root-cause analysis skills. Comfortable working with vendors, technical teams and non-technical stakeholders.
- A hands-on and proactive approach, with a willingness to take ownership rather than simply escalating problems.
- Ability to think on your feet and remain calm when dealing with operationally critical issues.
- Adaptable, open-minded and collaborative, with the ability to integrate into an established team.
Benefits
- Competitive salary of up to £45,000, depending on experience.
- Hybrid working - 4 days in the London office and 1 day from home.
- Additional compensation for participation in the on-call rota.
- Opportunity to work across a large-scale, multi-site retail technology environment.
- Exposure to infrastructure projects supporting business growth and new site openings.
- Opportunity to develop your technical skills across networking, cloud, virtualisation and retail technology.
- Supportive and established IT team with opportunities for progression.
- Other
This vacancy represents an opportunity to influence technical resilience for a high-volume retail operation.
Candidates with experience in fast-moving logistics or commerce platforms will be prioritized.
The organisation values practical problem solving and measurable improvements to availability and automation.
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Infrastructure Engineer (Ref: 197706) employer: Forsyth Barnes Consultancy
Forsyth Barnes Consultancy is an exceptional employer that fosters a collaborative and dynamic work culture, ideal for those passionate about IT infrastructure in a retail setting. With a focus on employee growth, we offer opportunities for skill development and hands-on experience across diverse technologies, all while enjoying the vibrant atmosphere of London. Join us to be part of a team that values practical problem-solving and innovation in a multi-site environment.
Contact Details:
Forsyth Barnes Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer (Ref: 197706)
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges Forsyth Barnes Consultancy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forsyth Barnes Consultancy!
✨Direct Apply to Forsyth Barnes Consultancy
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We think you need these skills to ace Infrastructure Engineer (Ref: 197706)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forsyth Barnes Consultancy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forsyth Barnes Consultancy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forsyth Barnes Consultancy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
